Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

Alans Factory Outlet are very nice folks and easy to contact. The problem is that once you place your order and pay your deposit they hand you off to Carolina Carports who in turn hire a contractor for the build. I really liked the on line shed design tool and even though I read bad reviews on Carolina Carports I ordered anyway because a friend had a good experience with them. It took every bit of 3 months before I received a call they they were coming out to build. Unfortunately I was in another state at the time but was assured this would not be a problem. Day one of the the build I received a call from the contractor who wanted to know where I wanted the doors and windows placed. He spoke very poor English so I also texted him images from my contract with Carolina Carports that showed where everything goes. I made it to the build site (after driving 750 miles) about 2 hours after the builder left. The doors and the windows were on the wrong sides of the shed! Getting hold of anyone from Carolina Carports was a nightmare. After many, many calls I finally got a hold of someone who promised to look into it and call back. After a week I began calling again. I was told that they will put me on a list to have the contractor come back out in a few months but in the meantime if I do any improvements (such as running electric) they will not touch the shed. They blamed the mistake on the contractor they hired and acted as though it was all my fault. I withheld full payment until they came to a solution. We ended up settling on $500 off the price or "they would send it to collections". To the contractors credit the building looks great but the door and windows locations are going to be a problem. I settled only because I needed to get my electric run as I had purchased the shed to house my camper when I visit family up north. If I had been on site I believe I wouldn't have had any problems with the build but I would never hire this company for anything again. Customer service is horrible! Alans Factory Outlet are fine but they are partnered with a poor company. Read BBB complaints before ordering your shed.

Run people to not deal with this business Same thing happened to me. I ordered the carport in March, 2020 & it is Nov. 2022 and they still haven't came out to install. You folks are right, everything from covid to weather. This company is a joke. Folks please read all this stuff about CCI, and run. Don't order anything from them. They will not answer phone calls or follow up. No schedule at all after 20 months I canceled my order and went else where. I would advise you to do the same. This company is a joke and should not be allowed to continue selling anything

I had my building installed in August. After the installers left I noticed that one of the roll up doors did not latch properly. I called in immediately and was told someone would be calling me shortly to schedule the repair/adjustment. After several call backs, I still have never received a call from them to fix the issue. It has been 2 1/s months!!! Non-existent Customer Service!!

Carolina Carports lacks communication skills with their customers. I ordered a garage through Alan's Factory Outlet and they were nice and understanding. I've cancelled my order because CC would not communicate with me and when calling, the wait time on the phone was over 20 minutes...that's when I hung up. CC blew smoke when they told me the garage would be done before the end of the month. Never heard from them again. Read many poor reviews of this company...I will not do business with them again.

Worst company. I've been waiting weeks. 3 canceled appointments to install. No one answers the phone. All mailboxes have been full for 2 months. VERY DISAPPOINTING! Use another company Steer clear of these people!

This is a total scam! They will take your money and never deliver anything but headaches. We have had a building on order for over 14 months. Once we poured the foundation to their specs and claimed the building won't fit. They have lied over and over about what is wrong. We have tried to work with them with an avail. They keep passing the buck from sales to manufacturing to engineering. We have offered several solutions, that even their installers say will work and still no building. They have an excuse for every lie the tell and when cornered on them.....they turn into gost. The worst part is they won't supply a building or give a refund. They stole $7000.00 plus $1800.00 for engineering fees that they never did anything but take. Please do yourself a favor and never ever contact these people! You will be opening a Pandora's box of hell.

Would give zero stars if possible. NO CALL. NO SHOW. Paid for building in full in advance. ... Lesson learned.

Horrible company to work with. I worked with customer service for two days to customize my metal garage so that it would go directly against my house that I could attach it later was called by scheduling department and went over the order everything was fine with putting it directly against my house, however when they get there the second time to set it up because they didn't show up the first time the guy that was in charge refused to set it up next to my house like it was designed to do saying that he needed at least three feet to put the metal on that side of the building well there's no metal going on that side of the building because it's open to my house and to be attached to my house that already has a wall. So he would only set it up three feet away from the house which then made my site unlevel because it was three feet past where it should be he then refused to set it up because the site is unlevel. I called the office complaining about it and by him not setting it up the way it was designed to do and all she could say is well he's telling me that it's not level well after 20 minutes of trying to explain to her why it's not level because he refuses to put it where it belongs. will we both gave up trying to get her to understand and she offered me a measly $250 discount to keep it in set it up myself. this is a horrible company no one knows what they're doing horrible customer service I would not even buy a doghouse from them again Also known as Georgia Portable Buildings CAROLINA CARPORTS INC reviews