Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

Been four months and I still don’t have my carport. They won’t answer Tex, email, calls. How can a company like this do business?

Terrible to work with. The local dealer was great, but she was not even able to get anyone from Carolina Carports to respond. Our carport was months late being installed, it only got installed after I started calling their phone every day. The only way I could find to get someone on the phone was to use the North Carolina ext. When the installers arrived, the price they had was higher than what we had been told. I called the number on the installers bill and got ahold of Heather who was very rude and would not even discuss the charges, she just said "If you do not intend to pay this bill in full today I need to hang up and call the installers to tell them to stop working." Three months after they installed the carport, a storm lifted it off the ground and moved it, bending it. I had to threaten to contact the AG and BBB to even get a response from them. Their response was that since my building was not certified it had no warranty. This was never told to me before the sale, the only mention of certified or not was that the dealer told me I didn't need a certified building in my county, so there was no need to pay extra for it. They have cheaper buildings for a reason, you get what you pay for.

Do not purchase anything from Carolina Carports! They will not tell you they are 8 months to a year from filling current orders. They will not give you your deposit back! I signed a contract in April 2021 and just had my building installed end of Jan 2022. When I signed the contract they said 3-4 months, what a lie! They do not have any management or supervisors you can contact. The 3 girls in the scheduling department Heather, Amanda, and Jasmine, all have terrible attitudes and even worse customer service skills. I had contacted through email and phone conversations Giovanni Gonzalez to have the exact measurements to fit the garage on a slab of concrete with a step down to prevent water getting in and when the materials arrived it did not fit the measurements they gave me even when they guaranteed the installers would make it fit. After talking with the sub contracted installers they said they were leaving the company because of how many unhappy costumers Carolina Carports had. I will never be financially compensated for my loses or dissatisfaction but I can prevent someone else from making a grave mistake. DO NOT PURCHASE AYTHING FROM THIS COMPANY!

Worst company I’ve ever dealt with. They lie to customers and deliver crap products and service. My garage has leaked since it was installed and I’m on the second repair. On the first repair the crew cause more damage! It’s very hard to get ahold of them and they make excuses stating they are understaff with no efforts to get staffed. When they finally scheduled a repair they no call no show on the regular. The install crew is useless and knows nothing about metal buildings. Expect a two hour wait on the phone and about one year for an install and 4 months to have anybody show up for a repair which you will more than likely need. Zero accountability! Stay far away!

This place sucks! We bought a shed back in July 2020. Just got it in October 2021. They left and said they would be back the next day to finish and now over a month later no one will return our calls and we still do not have a complete building.

If I could give a zero I would dont waste your time with these people. They are incompetent, unprofessional, and treat their customers like dirt. Nothing they say can be taken as even partial truth. They dont want your business.

Hands down the worst company I've ever done business with. They answered a single call made to them two days after my garage was built and I told them that it leaked when it rained (Pours in) at all of the windows and walk doors, I also told them that the installers caulked the window screens to the frame so they cannot get removed. They asked me for pictures so I sent them and the lady told me I would be placed on the schedule for repair. I have since called Approximately 50 separate times as well as sent emails and occasionally would get an operator who would listen to me and then transfer me to a line that the voicemail was full and then it would hang up. As in a previous complaint I was also routinely transferred to "Renee" who either doesn't exist or who is grossly negligent/incompetent in answering calls or caring about voice-mail. (Or customers) I have also went to a local dealer for Carolina Carports who would not help me because I did not buy from them as I bought on line from Viking Steel (who will not help) but they did tell me Carolina Carports cannot keep employees as they are quitting because of being yelled at by customers as promises are made but the company is not keeping there commitments and obligations to the customers. She told me they typically take 6 months or more to make repairs because they want to use the same installers so they don't have to pay anyone else to make the repairs. I even told them they could send me the seals and screens to make the repairs myself and was told doing this would or could affect my one year warranty. The warranty will be out before they get finished at the rate they move. Finally after nobody responding I contacted the BBB and filed a complaint letting them know my issue and they got involved, Carolina Carports response to them was in less than a day however that they typically make repairs in twelve + weeks and give 2-3 day advance notice to the customer that they have someone in the area. When you pay what I did for a garage and cannot use it and then get told we will fix it but you need to wait three + months that is ridiculous and surely a poor way to do business. I would never do anyone this way. I rejected their response and I am currently waiting to hear back from them. I would not recommend this company (Carolina Carports) at all and it is ashame as I actually have a nice garage, I also would not recommend Viking Steel as they don't want anything to do with you after the order is placed Never again with Carolina Carports!

Hands down the worst company I've ever done business with. They never returned or answered a single call made to them over more than 6 months. (Approximately 50 separate attempts.) They have someone who answers but she immediately transfers you to lines that no one answers. If you are able to leave a message, it is never returned. I was routinely transferred to "Renee" who either doesn't exist or who is grossly negligent/incompetent in answering calls or caring about voice-mail. (Or customers) Finally one day a bunch of illegal aliens showed up with all the materials. Thank goodness I was home because they didn't want to do the job and were about to cancel it. From what I could tell they felt they would be working too close to my house and the property fence for it to be an easy install without being paid extra cash on the side. I already had concrete poured, permits pulled, and inspections completed. They ended up doing it, I didn't pay them anything extra and told them I'd work it out with CCI. Of course they left metal and screws all over my yard for me to pick up. I'm just glad my nightmare with this company is over. Never again with Carolina Carports!