Carnival Cruise LineReviews of carnival.com

If I could give zero stars I would. We have cruised Carnival lines for our orevious 3 sailings. We booked a 4th cruise in March 2025 (for a November 2026 sailing) and our son died suddenly 4 days after booking. It took months to get through the grief enough to call and see about cancelling the cruise, and under these circumstances transfer our deposit to a FUTURE booking. I explained that the dates of the cruise overlapped with the Tribal Ceremony being held in honor of tribe members who passed in 2025, and that at the time of booking NONE of what has happened could have been predicted. Instead i was met by ‘leads’ who can’t their nose out of a policy book long enough to be human stating that I had “waited too long to contact them about this issue”. I’m sorry, was my first thought after watching my son pass to be “yeah, i have to contact Carnival Cruise Lines!”? All I’m asking is to transfer my deposit to a future booking that doesn’t interfere with honoring the deceased in my husband’s Tribal Ceremony. They have no heart, no consideration and don’t give a 💩 what life handed you, they will make ZERO EXCEPTIONS. Won’t ever sail their line again, I’ll book RC,M-ville, V^%*in, Or any other cruise line from now on.

Worst cruise experience ever! Majority of the time you’re waiting in line and the lines don’t move, hours in line to get on the boat, hours in line to drop off your kid at the kids club, hours in line to speak to guest service. Hours in line to get a burger. Majority of the time spent on the cruise is being in a line!

Booked wrong cruise day called one day later and was told cant refund deposit or change to correct date and cruise date 100 days away

I want to share this so other guests know what to expect if a genuine medical emergency forces a cancellation. On July 2, 2026, about a month before our scheduled August 3 Carnival Paradise sailing, I underwent emergency retinal detachment surgery. My surgeon issued a written restriction against travel through October 2, well past our sail date. I provided Carnival with the surgical documentation and the signed medical letter before cancelling. I want to share this so other guests know what to expect if a genuine medical emergency forces a cancellation. On July 2, 2026, about a month before our scheduled August 3 Carnival Paradise sailing, I underwent emergency retinal detachment surgery. My surgeon issued a written restriction against travel through October 2, well past our sail date. I provided Carnival with the surgical documentation and the signed medical letter before cancelling. Carnival’s Guest Admin team instructed me to cancel the reservation specifically to allow a compassionate review, and confirmed in writing that the review would consider the cancellation penalty. The review that followed was a templated denial citing standard terms and conditions. A follow-up response confirmed that Carnival’s Executive Team does not personally review cases like mine, regardless of the medical documentation involved. I have worked in hospitality for over twenty years and I know the difference between a genuine service recovery process and a scripted one. This was the latter. If you are relying on Carnival to show flexibility in a real medical emergency without purchasing their Vacation Protection plan, know that they will not.

I went on the carnival pride and i loved it it’s a great family cruise, I loved my cruise director Chrissy. It is small able to navigate and just the atmosphere is amazing. It’s not the biggest but it still gives you a good experience

Food quality was that of frozen dinners. Only restaurant that was good was the guy burgers. Flies and fruit flies all over the dinning areas. Way over crowded, pools over capacity. Our room came with the cloud 9 spa, that was enjoyable. But services at the spa were way over priced and then they make you feel forced to buy products, which broke me out all over and had to return. 0/5.I've cruised carnival before, and will not be using them again

On 18bJune 2026 we took a cruise on the Carnival Miricial to Alaska out of Seatle. The destination was great but the ship was horrible. Was booked into a suite deck 6 mid ships, "#6181. Night 2 the closet 6 ft door came off for no reason whike in the room. They fixed it in about 90 mim. Night 3 the door came off again hitting me in the arm whike sitting on the bed. Called n visited the pursers desk to compain. NOT A SINGLE WE APPLOGIZE FROM ANYONE! Night 5 started to smell electrical wires overheating n the lights inside the closets wouldnot shut off n the door would pop open putting light into the cabin. Called again n removed the 2 overheated florecent transformers n bulbs which were schortching hot nuse a towel to remove. Filed a complaint with Hotel Manager n zhips pirsers desk as well as Carnival HQ. Brought this to the attention of the Ships captain n hotel.manager n was told oh well its fixed now. U acceptable for cruising for 25 yrs on Carnival n Platnum. The Carnival Miricial is a floating mess as far as the shop goes. 20+ yrs n needs overhaul or scrapping. Carnival refused to help other then $50 ea for.my wife n Myself. Unacceptable n We will never cruise Carnival again. They treat their customers who patronize them with a big F you! DO NOT CRUISE THE SHI# SHIP MIRICIAL, ITS A MESS! Retired US Navy Federal Fire Service Chief of Operations n Fire Marshal. Reported the port captain USCG, INSURANCE CARRIER, CARNIVAL n MANAGEMENT which was a joke. They did noting! Fire n flooding at sea is devistating, n when reporting such Carnival hides the facts n F over their loyal cutomers instead of addresding the issues. Safety first on this ship does not exsist! Ships officers are clueless n puts money over safety! DONT CRUISE CARNIVAL! AFTER 25+ YRS WE ARE DONE WITH CARNIVALS LIES, DECEPTIONS, MONEY FIRST ATTITUDE, AND what was once a great vacation is not basic accomidations n repairs are.minimum and fewer customer perks. Carnival has zero loyality to its customers that have a lagitament issue or complaint. Carnival Cruise Lines is no.longer worth the lies thwy tell n the services one gets.

This cruise line has zero compassion! Can't believe they won't assist with change of dates or names or refund when you are diagnosed with cancer and immediately require surgery and a long recovery..... Look elsewhere