Carnival Cruise LineReviews of carnival.com

Carnival Cruise Line Venezia, my experience was in the cruise to Canada in May 2026. Should have raised red flags from the beginning when they asked to give a credit card to have on file, what they didnt explain is that you have to add it on your cruise account, you could not charge things directly to your card on a purchase to purchase basis. They made a whole statement and charged the whole amount to your credit card without being able to see your details per purchase. I made a purchase of jewelry that they guaranteed no tarnish and embarrassing enough family I gave gifts to had such jewelry tarnish. I contacted the carnival cruise no one to talk to by phone, only email and they never contacted me. Could not even dispute it with my credit card because no detailed provided. They have the worse customer service dpt.

Recently went on a Northern European cruise on the Carnival Legend to celebrate our 20 year wedding anniversary. Get in the room and there are rings on the desk from drinks, layers of dust all over but especially on the bedside lamps, MOLD in the bathroom (the exhaust fan didn’t work properly), and when this was brought up to the service desk at around 7am the issue wasn’t properly addressed by 6pm! I told them that not only do I have asthma, but I’m allergic to mold and dust mites. When we came back from our day out (we had given a full two days before saying anything to see if the room steward would fix the issue on his own and was just running behind the first day) they “still didn’t know if it was mold”. They did have someone come in to clean it, but said someone left cleaner splattered ALL OVER the bathroom and all over my things. Not only that the mold was still in the caulk, and on the ceiling and upper wall, and the dust wasn’t addressed. So I had to go down again and say something. They apologized and said the best that they could do was $50 off of our bill, and send someone at some point to clean again “hopefully to our satisfaction”. As if I’m being unreasonable! I don’t know what I wanted out of the situation, but for them to take it more seriously. I was getting wheezy, and if it were to have impacted my vacation that would be very upsetting! They offered medical, but I carry all of my asthma medication with me so I didn’t need them, so I declined, and just requested that the room be cleaned properly. Come back to the room and lay down, someone comes later and cleans the bathroom, the supervisor says the next day he’ll make sure everything else is addressed. Get back from our day out, and the dust is still there but the room was “cleaned”. Our room steward comes to the door and I answered, he asks if my husband is there because he wants to talk to HIM about the issues. Even though I’m the one that filed the complaint, and I’m the one that answered the door. Cultural differences aside, I feel like it was a read the room situation? Maybe I’m just being ignorant, but it felt disrespectful. He talks to my husband, and asks him if the room is cleaned to our satisfaction, but in a snarky kind of way. Says he’s the one that cleans our room, in a very pronounced way as if we should have come to him. It was very awkward, and I didn’t like how he came across. A lot of the staff on this cruise specifically it felt like they just didn’t care to be there, or were very unknowledgeable about their jobs. The sandwich station lady was ANGRY each and every time my sister in law and I would go over there. We weren’t ordering anything that wasn’t on the menu! The guys burgers one of the ladies there too, just angry and would snap at you. I’ve never experienced this anywhere before! It made for an interesting anniversary experience. Then we go to the steakhouse one night, and all of our steaks (which we ordered medium rare) were under cooked. Mine was WAY undercooked, like still mooing on the damn plate, the rest of them could still manage to eat theirs, I could not. By the time the server finally came back around everyone else was finished! She asked if it was ok, I said no it was undercooked, she asked if I wanted it done more, I said no everyone is already done eating I ate all of my sides. They didn’t even discount the bill when I only had two bites off of it. Very disappointed with the ship experience, but loved the ports 🤷🏻‍♀️ Customer Service was not very helpful, and I’m very saddened by the whole thing considering how much we paid and that we planned this for two years!

I went on my first cruise last year with Carnival Pride and had to leave my room because something busted in the walls and they had to go in with suits on to clean my room down with bleach and I wasn’t able to get back in my room until after 3:00 am with a two year old and the elevators got breaking down and people would get stuck on them. And when i was finally able to reach someone they told me that if i booked with Carnival again and give them the chance that they would make it right by upgrading my room and after booking another Cruise and reaching back out to them they said they couldn’t help me. And when I tried to cancel they told me I would lose my deposit because it’s been over a week since I booked it so I would advise you to book with anyone other than carnival because they could care less what type of experience you have as long as they get there money.

Gave my wife wrong food plate. She has a shellfish allergy & they were meant to prepare her meals seperately. A waiter from a diferent team handed out the plates to help speed things up resulting in my wife getting the wrong meal. She became very ill & anaphylactic, requiring an adrenalin injection. Carnival somehow lost their video evidence & took no responsibility. We stopped using the restaurant & lived off pizza for over half the cruise.

We just returned from our trip july 14. Carnival radiance room number 1260. Our room was infested with cockroaches and we received bites. Also found men's used dirty underwear and a cuum rag under the mattress Contacted guest services they were extremely rude and confrontational even though I took them proof as I killed some cockroaches and pictures. All I requested was to be moved out of the room. I have mobility issues as when I booked my room I made sure it was right next to the elevators. They only offered me a room that was very far away from the elevators, and that was under the kitchen galley that they said they had noise issues and it would keep me awake all night. That was not an reasonable or acceptable option. I spent two whole days getting the run around going back and forth to quest services only for staff to keep lying to us. They refused to help with the situation and told us we had to stay in the cockroach room. Completely discussing and unsanitary conditions. Contacted carnival when we got off the cruise and they refused to do anything and said that they hope we cruise with them in the future. We have also incurred extra expenses as we had to launder all of our belongings and heat treatment, i asked to not bring any cockroaches, bugs or eggs into our home. Carnival has not been responsive and feels that is not the responsibility.

I had to cancel 4 cabins on carnival magic Nov 14 to Aruba out of Miami because our Security Job went out of business (Global Source Security in Houston) And you want even give me my deposits back from the 4 cabins I paid for and i have be a customer for more than 20 year and if $600 is going to break you, I am truly sorry. My booking number NZ99G2.

Before booking a multi-day cruise with Carnival go spend a day in Chicago, Baltimore, Atlanta, Detroit. Then decide if you want to be stuck on a ship like that in the middle of the sea for multiple days.

The food was great last time I went, but this time it was hit and miss. Nothing made me like omg I loved that. The bed was like sleeping on a cardboard box, I was uncomfortable every night and woke up in pain. For $1000 a room I expect to be comfortable and the good to be satisfying.