Carnival Cruise LineReviews of carnival.com

Carnival Glory is filthy!! Yuck! For as much as we pay, clean the ship!!! My balcony is filthy, I’m picking up hair thats not mine in the bathroom sink and balcony…filthy!

My family and I have been cruising for many years — 18 cruises total. Carnival being the line that originally got us hooked because of our kids. Over time we’ve continued giving Carnival more chances while going on different cruise lines, hoping the experience would return to what it once was. Unfortunately, our recent sailing on the Carnival Firenze was one of the worst we’ve ever had. This cruise did not feel like a vacation. It felt like a week of standing in lines, dealing with slow service, and constant upsells. When you spend more time waiting than relaxing, something is fundamentally wrong with the operation of the management. There was not a single area on the ship without a line. Some waits reached 90 minutes, even for basic things. That’s not normal crowding — that’s poor management and understaffing. It’s clear the ship is operating with more guests than the staff can realistically handle. Carnival has shifted heavily toward paid dining. On Firenze, 70–80% of the food options required an extra charge, which completely changes the feel of the cruise. The included options were limited, and the main dining room was overwhelmed. Our dinners took almost two hours every night, not because the food was special, but because the staff was stretched far too thin. It’s disappointing to see Carnival cut back on staffing while increasing the number of revenue‑based venues. Large Group Challenges We traveled with a group of 13, and Carnival struggled with even basic coordination. Simple things like dining together or planning activities became unnecessarily difficult. Other cruise lines handle groups far more smoothly. Policy & Communication Issues One unacceptable issue: they confiscated our steamer and never informed us. No note, no explanation, no communication. We only discovered it missing and had to track it down ourselves at the end of the cruise. Regardless of policy, the lack of communication is unprofessional. This was, unfortunately, one of our worst cruises ever, and it didn’t feel like a vacation.

The staff on the Carnival Pride were really nice and good at what they do. The cruise itself was extremely poorly executed and the ship is, well, gross and beyond worn-out. Also, “Your Time Dining” is a straight-up lie. You check-in when you want to dine, and are hit with a wait time between 20 and 130 minutes. Yep. Nope. Never again.

Absolutely ridiculous, trying to get through the two person guest's services line and janky $240 for Internet that doesn't work in the room, unpleasant experience all around,really wanting a refund ,ghetto trash policing the guests service line

Not cruising with Carnival for the next years! So disappointing and so frustrating to deal with Carnival Customer Service and Sales Department--you will be given a runaround. You also will have to deal with penalty/administrative fees to change sail dates/change booking, every time. There is no flexibility and no consideration at all. They have also removed our Loyalty standing and replaced it with Point System. I will stick with Disney and Norwegian Cruise Line from hereon.

cruise sydney to Moreton islands the cruise was great staff & food and drinks great and a good price and the ship was clean and tidy but the Cloud 9 Spa was a rip off and we had money taken taken out of our a/c without our permission , sessions changed and wrong sessions put on our a/c made a complaint on the ship and was told to follow it up when we got home sent follow up complaint 20/4/26 still waiting for a response total shambles

lost our checked bags... didn't have room key had to go to guest services and wait forever... embarking was chaotic mess... we were first time cruisers and they provided no information about what to do.. very disappointed

Worst cruise!! Sewage!! Stink!!! Sick!! The smell got worse by the day. By the last night we were vomiting from the smell. The workers are rude and carnival as a brand has no integrity. All they say is sorry after a ruined vacation. I wrote Christine Duffy President. And forwarded the message to Josh Weinstein CEO and neither of them responded. Carnival clearly has a poop problem in the Sunrise ship and they refuse to tell what the problem is nor will they take any part in rectifying the situation with customers.