Carnival Cruise LineReviews of carnival.com

WE missed our flight so we missed the ship. DO to the ticket counter putting two of us in the same seats. So we had to go back to the ticket counter to get fixed witch took 30 to 35 min So we missed our flight. There are 5 bookings 1#booking is R74RR5 2 # booking is R74RX2 3# booking is R74VF4 4#booking is W03FG9 5#booking is R74RL3 I emailed you on May 23 22have not heard back

On March 14, 2022, we book a cruise to depart from Los Angeles on August 6, 2022. On May 19, 2022, we booked airline tickets through Carnival that were supposed to leave on August 6, 2022, Southwest Flight 4389 6:10 am arriving in Nashville at 6:45 am, Leaving Nashville at 7:40 am arriving in Los Angeles at 9:55 am. The reason we booked the cruise and flight like this is that I am disabled, waiting for a Heart Transplant and have to take certain medication at certain times. Also, the medication needs to be refrigerated. In addition, I have to board two dogs, which we were going to do on August 5, 2022. We paid in full for everything. Today, I get an itinerary from Carnival stating that they changed the flights to August 5, 2022, leaving RDU at 11:50 am arriving in Los Angeles at 6:20 pm. They NEVER called to ask if this was ok. I called them and they stated that they cannot do anything for us, including giving us a refund for everything we spent on this. I offered a solution and told them that since we have to come a day early, I would expect them to pay for a hotel overnight and pay for the extra day that the dogs will have to be boarded with is $80.00 x 2 = $160.00. They told me no. This is not my fault that they didn't honor our other flights and why should I be out money for their mistakes. We are good clients with them, but they are so hurt for cash, and they really don't care. Now I'm going to be out over $4,000.00 because of their mistakes and that is not fair. DO NOT USE THEM. WE NEED TO PUT THEM OUT OF BUSINESS!!

Carnival has done it again more mistakes in regards to the cruise we have yet to take!!!! They stated the drink package was included, then not included, then when I go to pay for it online it says I can’t get the drink package because I have the drink package. A week of phone calls later and I can’t tell you how many hours on hold, and not to mention how many incompetent employees!!! I’m ready to start drinking now just dealing with this! I will never book a cruise on carnival again!

We have just returned from a cruise on the carnival pride. The good points, the embarkation and disembarkation process was great quick and easy. The ship is very dated and tired certain things didn't work such as the fridge in our cabin. We reported it but nothing was done. The thermostat for the air conditioning was very temperamental. Worse thing is although there was more than enough money on my debit card for expenses my card was blocked several time but surprisingly not when it was time to apply gratuities. Now we are home they have still not removed all the pending transactions from my card although the bill has been settled in full. I have been told it could take up to 31 days WHY.

On Saturday, June 18 I was denied access on a carnival cruise leaving from New Orleans Louisiana. I had waited for months to get this 1st experience, not knowing how dreadful it would be. This was the worst experience of my life!!! Upon my reaching the terminal my luggage was unloaded and I headed to check in at that point I realize my birth certificate Was in one of my luggage bags. I walked to the guy which unload my bags and ask him what he please retrieve it while he was heading To retrieve the bag when One of the workers wave to me and said I didn’t need my birth certificate now .So I headed back to the check in , Well now I was herded like cattle to the second floor. As soon as I reach the desk I was asked did I have a ID and birth certificate. I say to that person I was told I didn’t need it now. She never said I would need it on the next floor. At that time they continue to check in my elderly aunt and my fiend herded to to another area. ( i feel they should have left us all stay together),I was herded to a different area where other with the same issues were sitting. It felt like the wait in the ER waiting area. I sat there from 1150 until 3 o’clock. At 2:10 I was told they still didn’t find my luggage and at 2:45 I would no longer be allowed to board the boat. At this time one of the curries name Evan was doing his best To retrieve my luggage with no luck. I sat there and watch workers with the nastiest attitudes I have ever seen in my life. It was like they got joy out of some folks not having what they needed and spoke to all of us like we were children. I express to the supervisor that I’m not a child and she shouldn’t speak to anyone in that manner especially since so may workers are saying so many different things. I was very upset to see no compassion being shown to people who family member were wisked away thinking you going to be able to catch up with them and then you can’t. I was truly heart broken!! My Aunt called my cell and said she asked them to help her get off the boat and told no! she couldn’t get off. When asked about my luggage which held my medications, cloth and other items that I don’t want to leave behind to said they could Fed ex it to me I could pick it up or my family could bring it back. When asked how to get a refund they gave a number that had a message about applying for a passporti watch two employees explain to platinum members that they would let them on with a expired passport but they had to renew it up one their return for Mexico. The Carnival Cruise Valor need to be CLEAR about the Process of getting on their boat, they also need to get there luggage department up to date, all they do is unload and throw bags on cart. It was very disappointing to have no been able to board that ship. It cost me money to get to my friend house because my house keys were in my bag with many other items I never would have left!!!! I had to buy clothe, food , over the counter medication for 5 days because everything was on that boat. Upon finally reaching someone to see about a refund I was told I need to go online and write a review. ??? Carnival Cruise Line I need someone to tell my how to get a refund I never would ha thought my first real vacation would be the worst experience of my life. Three months of planning and savings for something I never got To experience. Sincerely Extremely disappointed

We were denied entry at Long Beach today because my two-year-old grandson didn’t have an exemption. We even had negative test results for him. After asking twice for a supervisor, we were then told “now it’s 10 minutes too late to get the 7-year-old’s antigen test” and there would be no refunds. Very shady. Feels like theft to us since their website clearly states that exemptions are not required for two-year-olds

I booked a cruise (Booking #K45RM2 back in Nov. 2020) to Alaska after Carnival cancelled a cruise due to covid. That money was transferred to an Alaska cruise for May 2022. In Jan 2022 I had to cancel the cruise due to my husband having a medical condition that would not allow him to take a cruise that length of time. When I called to cancel that cruise I was told I would have to make a claim for a refund. It wasn't clear to me that I could use this as a cruise credit, since I was told to make a claim. Wondering if I still have a transferable cruise credit. Aon Ins has still not processed my claim as of Jan 2022. Getting the run around from them. We still like to cruise o shorter trips.

I tried to keep my expectations in check when boarding the Carnival Panorama on May 28th 2022, this was my first cruise after all. However, from the get go I was impressed with the customer service, the room, the food and above all the Playlist Productions, with the enormously talented Kirsty, David, Amethyst, and Zack at the helm (pun intended) the shows were sleek, sexy, cheeky, sophisticated and mesmerising. I will definitely be cruising again. Thank you.