Carnival Cruise LineReviews of carnival.com

My INFANT got sick on board, we’re thinking from the terrible food choices available in both our designated restaurant and the buffets. We called the on board medical center and received no answer. After several calls to different extensions we went down to guest services and were sent to the medical center. They immediately said, “the visit will cost $150 which will cover check up and medicine”. This is definitely understandable, but talk about a lack of EMPATHY. We asked if we could disembark early so that we can rush to the hospital (baby had a high fever at this point and wouldn’t stop throwing up and having diarrhea), and we were told we could. We get our bags and rush to the elevators to find very long lines. I told the attendant directing the area we had a medical emergency and had to get off the ship, to which she basically shrugged and walked away!!! Afterwards we get to the priority disembark waiting area and wait. The lady there was so sweet and genuinely concerned, seeing that I was in tears. She let us go first. This is where Prahlad, Maria, and Trisha stopped us for an outstanding balance. We quickly said we had a medical emergency and had to get off board. We let them know to charge the card on file. At this point they basically body blocked us from getting off board, and very SLOWLY assisted other guests and told us to wait out turn. I HAVE A SICK INFANT WHO THE DOCTOR SAID SHOULD GET OFF BOATD IMMEDIATELY AND THEY WERE STOPPING ME FOR A CHARGE! What is the purpose of having a card on file??? What is the purpose of visiting guest services to make sure we’re paid the night before???? What is the purpose of receiving a final folio stating everything was taken care of??? At this point I’m livid and in tears. What’s even worse is that we cooperated, waited for the VERY SLOW, UNEMPATHETIC TRISHA to finish with other guests, paid our balance with the card that was already on file, received a receipt, and were then trying to walk out, only to get body blocked AGAIN by Prahlad. He and Trish slowly exchange words, while again we just WAIT THERE WITH OUR SICK INFANT CHILD. Needless to say the lack of empathy was shocking and disturbing. We aren’t thieves and we weren’t skipping out on our bill. We were simply trying to get our infant the medical attention he needed. I have photos and videos of the entire situation and will be suing should anything happen to my baby, God forbid. DO NOT CEUISE CARNIVAL!!!!

This was my first cruise. I anticipated a wonderful experience after purchasing the WI-FI AND CHEERS package. Cleanliness is essential for me. It’s still Covid along with several other viruses from all over the world. My expectation was at minimum my room WITH THE BALCONY, would have been cleaned thoroughly and sanitized. Neither had been done. 1. My sheets had stains, pubic hair, and makeup on the pillow cases. House keeping came in, acknowledged and apologized. 2. I go to wash my face and brush my teeth, the sink had dried toothpaste with used face rags hanging. The face rags had makeup on both the towels and rags. House keeping came and apologized and brought new towels and rags. 3. I go to take a shower, there was dried urine running down the wall of the shower. At this point an apology is unacceptable. NOTHING had been cleaned and i was expected to relax in someone else’s dirt, even through the bed was made and the mat laid across the bed was an indication of “welcome to a clean room”. I planned to stay and enjoy myself, it was impossible when i couldn’t think about resting comfortably because of the filth, the lack of consideration for traveling guest and the unmet expectation to protect me from air born illness. I’m disappointed. I went against the advice of others…and decided to book carnival. I Regret.. Carnival then replied with an apology. No refund. A 50.00 credit toward my next travel with them. Who’d consider traveling with them again? No compensation. I didn’t post pics. I requested an escalation and it was refused. TRACI O.

I had to recently had to cancel a cruise. I had the Vacation Travel Insurance, so the insurance company is covering the cancellation penalties, & I will be able to use that reimbursement as a cruise credit. This 1-star rating is only for the RESOLUTION DEPT, especially Sonya. Every time that I have called the Resolution Dept., they all tell me something different. What I found to be very unprofessional, is that Sonya tried to present herself as a supervisor. The previous dept. had already told me that she was a representative. So I again, asked to speak to a supervisor, she said that only 1 was available, & couldn’t help me. She then lied, & stated that the dept. that handles the cruise credits, was closed. She kept over-talking me, & was very rude & combative. I even told that I was going to give her a bad review. She didn’t care, she kept on going. I told her that we have been with Carnival for over 22 years. Is this how you treat a long-time customer? We love Carnival, just not the Resolution Dept.

Good afternoon My name is Stephanie Burgess, I am speaking on behalf of my client Darryl Caldwell, Booking # D1R9D0, his is suppose to e on the Carnival Legend September 11,2022 , unfortunately he has an accident and broke his leg and he will not be able to cruise do to the fact he has to follow up with the doctor on Sept 15th and he has to have surgery, he would like to know if he could use this credit towards a future booking with Carnival Cruise line

Alaska Cruise for Aug 31 booking Z60LR1 & Z60LR3. We knew from the news that the airlines were losing luggage and missing flights so we scheduled to arrive a day early to allow for any issues. At DFW, one hour lay over but... we didn't consider five hours of excuses and then cancelling flight at midnight. This one act caused no other options for flight changes to be available that would get us to Seattle on time. Carnival needs to refund my cruise monies fully. They should also tell customers to not book at cruise with them unless they live near the port. Flights are not reliable and the lady I spoke to at Carnival told me she will not travel unless by car this entire year but they don't warn their customers! Unbelievable. Just wanted to see Alaska for the first time. Will not take a cruise with anyone. Don't tell me to have insurance when we rebooked this with our personal vacation planner due to another cancellation and we transferred those costs fully to this cruise, but no mention of insurance or issues that are truly happening. I am so disappointed with American Airlines, number two in most cancelled flights and with Carnival for not being transparent. I just want the facts so I can make a decision properly.

I was suppose to be on the Carnival Horizon cruise August 20th-28th, I had a medical condition that would not let me travel. My Dr. gave me a slip not to travel right now, surgery is schedule in a couple of weeks. My name is Inez Jordan booking no W86ZN9. I would like to use my credits for another booking, for a future date.

On August 5th, my pregnant wife and I boarded the Carnival Conquest for what we had hoped would be one last great getaway before the baby got here. Upon waiting around for 2+ hours for our room to finally be ready, during this time, we waited (forever) in line a the customer service desk to discuss the adult beverage package for myself, since my wife couldn't use it since she's pregnant. upon booking the cruise, my wife told them she was pregnant, and even asked about how pregnant she was allowed to be prior to boarding the ship and they notated the account. customer service said they'd add the package for me, but it would take 20 minutes. we said okay, fine. waited 30 minutes, and went to the bar for them to check it. wasn't activated. we were sent downstairs by the bar to the doctor for a note they claimed we needed. doctor said they can't/won't do that to go back...bartended gave me and my wife attitude, were rude to us, and cast us away. my wife waited another 20-30min to be sent back to the service desk for them to tell her to keep waiting. FINALLY after 2 hours, it went on after making a scene. upon finally getting our room key and going into our room, it was beyond disgusting. hadn't been dusted in months, mold on the couch, broken ac. pregnant, she wiped the entire room down and cleaned it and i reported it to room service. they came in an swapped the couch out. sent someone to service ac, but it never got better for all 3 nights. 78 degrees we were forced to sleep in, with her and me sweating. the dining room service was the worst (20-30 minutes for wine to come to me), steak came out raw 2 nights in a row. rood was utterly disgusting. loud obnoxious people keeping us up awake at 3am while i call the service desk to complain. the ship was dingy, dirty, and disgusting. inside and out. will never return, and i will be making it known how u treat pregnant people

Hello, I am writing first to say thank you for all that this company offers. I have been cruising with carnival for many years and have never had anything but an awesome experience all around. From booking with Jenifer to a full experience on the ship and great offers once we are back home. I had a cruise scheduled for 8/10/2022 that i unfortunately had to cancel today due to a new job offer that i could not pass up. I lost my 500 OBC as well as 628.00 which is completely understandable due to the closeness. I did not have insurance as i have never had any issues. I was just wondering if there was anything we could do to maybe get a credit on a future cruise as i really want to reschedule this one for February 25th. Thank you all so much for your time. Tierra Prunty