Carnival Cruise LineReviews of carnival.com

DO NOT BOOK A CRUISE , they are liars and lied to us, took our money and we had to ring Amex to stop payment , AFTER we paid for a balcony mini suite that confirned a queen bed and interconnecting room , we did not book that , it's been hell on earth ,some person called HAPPY in Durban Kept us on the phone for hours, if you ring sydney you hang in for hours and someone from a foreign country answers , it's shocking

I thank you carnival cruise for the experiences I’ve had cruising with you all. Unfortunately I have to choose another cruise line after you all erased my membership status and forced me to start my rewards over. If I knew it was going to be this drastic, I would not have booked my next cruise with you all. Good luck with keeping your current members, and your popularity amongst cruise lines. Good luck, and goodbye.

Carnival is a joke, first time using them and they've been terrible. We haven't even left yet. Not looking forward to this trip at all now. Lesson learned, need to go back to the other cruise lines.

I, nor my party of 11 (3 staterooms), will EVER step for on another carnival cruise! The boat was disgusting. They charged my family of 4 for 12 drink packages. Only 3 of us used drinks beyond the included drinks. We were charged for the 3 packages that were ours, and after we left the boat got charged for 9 more drink packages. We have disputed this with Carnival for 3 months. They literally needed a picture drawn for them and accounts of where other members of our party were charged for their own packages. So, our party of 11, was charged for a total of 17 drink packages. They refunded 2, and after fighting, refunded 2 more. Then, refunded my sister (different room, different credit card, different people) for 3 of her soda packages that were correctly charged and used. After that we were told that if we wanted the rest, we would have to get a lawyer and sue them. So, we are left paying for 3 packages twice. To the tune of $720 more than we should have been charged. If you are looking for a vacatio on a gross boat (later learned we were on the "renovated" poop cruise), mediocre food, and pay triple the cost for "extras" then Carnival Crisie Line is perfect for you. They will let you know that losing a few customers is no big deal to them. I will tell everyone I know to NEVER book with this cruiseline. They are crooks and very unprofessional...and not very intelligent! I will post this everywhere I can!

I'm currently on hold with carnival for almost an hour. WTF! WHO IS THE MORON? ME OR THE SUBPAR CUSTOMER SERVICE? Trick question. I AM.. 1. TRAVELIBG WITH CARNAVAL AND 2 STAYING ON LINE THIA LONG. EO NOT CRYISE WITH CARNAVAL .... LIKE A COMEDIAN ON THE CRUISE SAID. CARAVAL IS LIKE WAL MART ON WATER..

They charge you to access for things that are either closed down or unavailable most of the time. The Club closes at 2:00. All of the food stuff closes at 1:00. And at 2:00 the only place that serves things does not have any sauce or drinks just random fried shit. And there is literally nothing else available. This and the cheers drink program are the biggest scams I've ever seen. I'm stuck on a boat. It's 2:00 after your events. I can't get anything to eat or anything to drink. All of the machines are off. Not even water. Everybody I talk to says I have to wait until 6:00 a.m. you literally have me trapped on your boat. I will never come back. I will encourage all of my friends to go elsewhere. And since this is trust pilot nobody gets a shit

⭐️⭐️ Royal Caribbean set the bar… and Carnival Jubilee didn’t even come close. We went into this cruise genuinely excited to try Carnival. We’re a family of five, we booked a balcony suite, bought the drink packages, paid for excursions and extras, and fully intended to have an amazing vacation. And we DID have fun—because we were together and we make our own fun. But would I spend my money on Carnival again? Absolutely not. It started before we even got on the ship. The port was filthy, employees were yelling at guests, and several were just flat-out rude. Having cruised Royal Caribbean before, the difference in the embarkation experience was night and day. Then we found out that neither the adult drink package nor our kids’ drink packages started until Day 2. I understand there may be regulations surrounding alcohol sales out of Texas, but there is absolutely no reason I should have to pay out of pocket for my CHILDREN’S sodas after already purchasing their drink packages. Once onboard, it unfortunately didn’t get much better. The pools were TINY for a ship carrying that many people and constantly overcrowded. There were lines for seemingly everything. Our Deck 9 balcony suite was directly above the smoking area. The cigarette smoke was so strong that we could smell it inside our room, and our balcony—which we specifically paid more to have—was basically unusable much of the time. Guest Services’ solution? Give up our suite and move our family into two interior rooms on different decks. Seriously? There was visible mold/mildew on the shower walls that I cleaned myself. The food in both the Main Dining Room and buffet was consistently bland and lacked flavor. Our youngest was excited about the kids’ program, only to find that much of his experience consisted of…video games. We can play video games at home. The roller coaster broke down twice during our trip, and trying to reschedule afterward was nearly impossible. We were charged for towels we never received. We sent our son’s shorts to Carnival’s laundry service—and they LOST THEM. Bar service was incredibly inconsistent. There were multiple times we stood there and were completely ignored. The game shows were disappointing. The WiFi frequently didn’t work, which made communicating with our kids around such a huge ship unnecessarily difficult. And then there was Isla Tropicale. We rented a float, only to discover we had to carry it ourselves all the way to our spot. Apparently if we had spent around $450 on a cabana, they would have delivered it for us. 😂 That pretty much sums up the Carnival experience. Because the nickel-and-diming was CONSTANT. Upgrade this. Buy that. Add this. Spend more here. By the end of the week, it felt like walking through a cruise port where everyone is trying to sell you something—except we were already on the ship and had already paid thousands of dollars to be there. Were there good things? Absolutely. We had some wonderful crew members, laughed until we cried at the comedy shows, our kids made friends, and we made some great family memories. But those memories happened in spite of Carnival, not because of Carnival. And maybe that’s the biggest problem: if we hadn’t previously had such great experiences with Royal Caribbean, we might not have realized just how many things were lacking. We know what a cruise vacation CAN feel like—and this wasn’t it. When you spend thousands of dollars on a family vacation, especially when you upgrade to a suite and purchase the packages, you shouldn’t spend the week dealing with cigarette smoke in your room, cleaning mildew yourself, chasing down missing laundry, disputing charges for things you never received, fighting unreliable WiFi, and being asked over and over to spend even more money. Carnival Jubilee was a one-and-done for our family. We’ll take our money—and our next family vacation—back to Royal Caribbean. 🚢✌🏼

In 8/2026 we traveled Carnival Cruiseline for our first (and last) time. We are frequent cruisers with another cruise line and chose Carnival this time for an itinerary we wanted to see in Europe (Ireland). It was a dream for my husband’s 50th birthday. We paid over 10k total for this cruise total. Upon arrival, the staff was rude, check in at the port was disorganized, and guests were treated by workers as cattle. Our suitcase was broken by a team member, and no compensation or even an apology was provided for that. Then, when we entered the ship it was filthy. In the buffet, flies were all over the salad bar. Dirty plates and used dishes all over seating and staff did not clean up. Guests could not be seated bc tables were often dirty. Food was disgusting the whole cruise. We had never experienced this level of disgust! When our room was ready, our cabin had garbage from previous guests in it. Used water bottles, toys under the bed and under the desk, papers that weren’t ours. Hair everywhere in the shower. A broken shower curtain, and broken balcony curtain. We complained and guest services always had to email someone. There was never anyone in the ship available to help resolve in person. Guest services always had an attitude, and every time we went Emilyn (the manager) would simply say our situation was pending or she received no response on the email. It was a 12 day cruise and our first response wasn’t until Day 5 to repair, clean, or even apologize for our experience. It was my husband’s bday and I ordered a cake, and it was delivered without silverware. We asked 3 times, and then had to grab it ourselves from the dining area. Just the simple, little things that could be easily corrected for a 10k cruise. Instead of a bday card with a message on the cake, it was a receipt taped to the top with a message. For a $60 cake! After the 12 days for a horrible experience, know what we got? A $9 refund. That’s it. Carnival is terrible, go elsewhere.