Carnival Cruise LineReviews of carnival.com

Casino manager refused to payout a win from an arcade machine that is clearly rigged to not pay. The game allowed me to enter a key into a hole and the key would not turn until it exited the hole. Clearly a malfunction with the machine and the manager on duty told me to deal with it. First and last time carnival cruiser.

We booked a 7-day Mexican Riviera and we've traveled this before and years ago the quality of the food, the customers were good, this time 9/6/26-9/13/26 was disapointing the customers you travel with were rude kids were running around unattended, the teens anyway. Yes its a bargain for the price, but it was way too crowded, where people in the pool were wall to wall. The food went down in its quality, we only found one resturant were we liked, our stomachs did get upset daily. But the good thing was the ocean and the employees were so good in their service. The horrible thing is my husband caught COVID 2 days later. And he was special needs, so it wasn't a memorable experience. We won't be cruising with Carnival again.

Staff was rude, first time on cruise, made it to cozumel only to learn we had to pay to go to the beach, all workers are salesperson at all times, no one informed us about the process of uploading funds on room card to purchase drinks, 5 day cruise for nothing and 1st time out of the country, homophobic slurs, guests smoking Marijuana on the boat, just horrible,

My First Cruise been on Cruise Experience – Carnival Adventure 3-Day Cruise This was my first time going on a cruise, and I travelled on Carnival Adventure for a 3-day cruise. Overall, there were some things I really enjoyed. When boarding, passengers were directed through the casino, which I found a little unusual. The layout of the pools, restaurants and general hangout areas was nice. Our Byron Bay Suite, which was an upgrade as we were already booked in a suite, was comfortable and spacious. The buffet food was very hit and miss. Some days the food was good, while on other days it was fairly ordinary(maybe water down food), with limited selection. One mistake my family made was not booking the 2 inclusive restaurants early enough. Because we didn’t organise this beforehand, we ended up relying on the buffet most days. I also felt there were too many opportunities to spend extra money $$$$ onboard. There appeared to be around five restaurants that required additional payment, compared with only two included dining options plus the buffet. Some entertainment and concerts also appeared to involve additional $$$charges. It sometimes felt like there were constant upsells throughout the cruise.Heard by other passengers when was P&O had was more free inclusive options. The staff were generally friendly, but they appeared quite burnt out. From what I understand, some cruise staff can work for around seven months straight, which may explain why there wasn’t the same level of energy and enthusiasm that I’ve seen in videos of other cruise ships. Casino experience The biggest concern for me was the casino. I would strongly recommend avoid CASINO if you choose to use the slot machines. During my experience, some machines appeared to jitter or freeze while spinning, which made me uncomfortable. I used my own cash and transferred funds between machines using my Sail & Sign card. However, after getting off the ship at the end of the cruise, I discovered that approximately $200 had been charged to my credit card. I believe there should be a much clearer system around casino transactions. For example, if a patron’s credit card is going to be charged after using their Sail & Sign card, there should be clear confirmation of the amount, with the patron required to acknowledge or sign for the transaction in front staff member before it is processed. I was particularly concerned because I had understood that I was playing with the funds I had personally put into the machines. Finding an additional $200 charge after leaving the ship was a very unpleasant surprise. I can’t personally establish why the machines behaved the way they did, or whether any gambling system was deliberately manipulated, but the experience left me feeling uncomfortable and questioning the transparency of the casino system. I have also heard about serious gambling-related incidents of death involving cruise passengers, which makes me think cruise operators need to take responsible gambling and transaction transparency very seriously. Overall As my first cruise experience, Carnival Adventure had some enjoyable aspects. The ship itself was comfortable, the layout was good and the suite was a highlight. However, the inconsistent buffet, numerous additional charges$$$ feels very money hungry, lack of clarity around some expenses and particularly my casino experience have made me question whether I would choose to sail Carnival again.

Die Web-Seite ist ein Desaster und komplett mit Werbung zugemüllt! Das beste ist, dass man nicht an seine Buchungen kommt. PAGE NOT FOUND Wie soll ich mein Buchung verwalten? Eine übele Nummer ist auch das Vorgegebene Trinkgeld, welches an Bord erstmal storniert werden muss. Ich bereue sosehr die Kreuzfahrt mit diesem Haufen.

⭐️⭐️ First-Time Carnival Cruiser — Already Frustrated Before We Even Sail My family and I are scheduled to cruise with Carnival in December 2026, and this will be my first Carnival cruise. Unfortunately, the planning experience alone has already left me extremely disappointed. For starters, after paying what I consider a significant amount for this vacation, I was surprised to learn about the additional drink package costs, including having to pay extra for things like soda and certain beverages for the kids. When you’re traveling as a family, these additional charges add up quickly. I understand that cruise lines have optional packages, but as a first-time Carnival guest, I did not expect so many added expenses after already paying thousands for the trip. My bigger issue, however, has been the customer service. When I asked to speak directly with a manager, instead of the manager actually coming to the phone, the representative repeatedly went back and forth between me and the manager, relaying messages. If a customer specifically asks to speak with management because an issue has not been resolved, why not allow the manager to actually speak with the customer? I also requested a TWO-WEEK payment extension because my family recently experienced a death and I am going through an extremely difficult period. Our cruise is still approximately three months away. I wasn’t asking to cancel the trip or avoid paying my balance—I simply asked for an additional two weeks. I was told they could only extend it seven days. There seemed to be absolutely no compassion or flexibility for a customer dealing with a genuine hardship. Between the added costs, the customer service experience, the lack of flexibility and researching the older ships, planning this vacation has become more stressful than exciting. I have cruised with MSC and had a much better overall experience, and Virgin Voyages is also looking like a better option for me going forward. A vacation should begin with excitement—not frustration months before you even step onto the ship. I sincerely hope the actual Carnival cruise experience in December changes my opinion, because right now, based solely on the planning and customer service experience, I am already questioning whether Carnival will ever be my choice again after this trip. Carnival, please remember that sometimes customers aren’t asking for special treatment—they’re asking for reasonable assistance, communication and a little compassion when life happens.

I was very disappointed in the atmosphere on the cruise. I think people forget that you can have fun and enjoy a trip without having to lose your self respect and consideration for others. It felt like a floating "sin-fest". It was not a "family fun" ship as much as it was a party ship that allows children. The staff were mostly very friendly but some of the dining staff were not familiar with the food ingredients being served, which can pose a major issues with any food allergies. The buffet is a mad house with a "herding cattle" routine. The pool is not kid friendly, but they enjoyed the waterside. A lot of nickle and dime charges throughout the trip.

I have had to cancell my cruist on7th of november i hope to cruise with some day soon when my partner is better thank u