Carnival Cruise LineReviews of carnival.com

After many enjoyable cruises with Carnival, this sailing was the most frustrating experience we’ve had. There were repeated disturbances near our stateroom with guests yelling and arguing at all hours, and cigarette smoke repeatedly entered our cabin late at night and early in the morning even though neither my husband nor I smoke. I reported the issue several times, but reaching Guest Services by phone was difficult and calls often disconnected after long hold times. There were also service issues including an incorrect birthday cake order and missing laundry items. After returning home I contacted Carnival to resolve everything. While the smoke issue was acknowledged, communication eventually stopped and the concerns were never clearly resolved.

Carnival changing the loyalty points program is a huge slap in the face to loyal customers. Royal Caribbean here I come.

Was a very fun time . But I was charged for my excursion 2 times and the food made me sick the entire trip. My grandma also .i wanna try again was told my cruise was a training crew also and it showed .

Worst experience of my life, will never use this company again

**0 Stars – Unacceptable Customer Service and No Accountability** My recent experience with **Carnival Cruise Lines** has been incredibly disappointing and frustrating. I was forced to cancel my cruise at the last minute due to legitimate medical issues. Before making any decisions, I called to ask about rescheduling and was told I could move my cruise for a small fee of $50 per person. Given my circumstances, that seemed reasonable, and I was relieved there was an option. Unfortunately, when I called back to finalize the change, I was told that information was incorrect and that canceling would actually result in a $697 penalty. I was shocked. I escalated the issue to management and spoke with Neima in resolutions, who was dismissive and unhelpful. I was later directed to submit my medical documentation to a review team, which I promptly did, clearly explaining my situation and providing proof of my medical condition. Despite being given inaccurate information by a representative and submitting documentation, I was still denied any future cruise credit. There was no accountability for the misinformation I received and no compassion shown for a genuine medical emergency. Life happens, and no one plans for sudden health issues. I expected at least some understanding or willingness to make things right. A future cruise credit would have been a fair and reasonable solution. Instead, I was left feeling unheard and completely unsupported. Based on this experience, I cannot recommend booking with them. You are better off cruising on the back of a duck. ***0 Stars***

While I was waiting in line with my sister to get my deposit one of the workers let two white woman skip in front of us and let them yell at us and say we have been waiting all day . We were waiting all day as well. I will spend my money with another cruise line.

I booked a Carnival cruise on 11/3/25 specifically because of a promotional offer that clearly stated “3x VIFP days will be applied to all guests sailing in the same cabin under the qualifying booking” and that “Rate Code P1P will be automatically applied at checkout.” I even took a screenshot of the offer on my phone because it seemed like a great deal. Fast-forward to printing my boarding pass, and I realized the 3x VIFP days were never applied to my booking. I contacted Carnival expecting them to correct their own advertised promotion, but instead I was told nothing could be done. No explanation, no effort to honor the offer, nothing. I booked this cruise because of that promotion, and Carnival didn’t deliver what they advertised. It feels misleading and honestly disrespectful to loyal customers who trust what they see when booking. If Carnival is going to offer promotions, they should honor them—period. This experience has made me seriously reconsider ever booking with Carnival again!!!

Stay away! Buffet cold every morning. Too many lines for food. Drinks not strong being they make you pay for packages. Cruise director was horrible! I’m one and done with Carnival