Carnival Cruise LineReviews of carnival.com

After a horrible cruise where my wife and I became sick from the food. April 2026 a cybersecurity breach occurred affecting 6 million travelers of this cruise line shameful!!!

We were due to sail to New Caledonia on 16/1/26. On the evening of 15/1/26, after travelling to Sydney for our cruise, we were informed that due to weather, the cruise to New Caledonia was cancelled - this weather system had been predicted for weeks. We were offered cruise credit, or a cruise to Queensland. We rejected both the cruise credit and QLD cruise, and requested an immediate refund. Carnival said that under their terms and conditions, they were not required to refund our cruise. Carnival is still holding on to $13,000 of ours, and will now not respond to emails regarding the matter. I requested that Carnival confirm that they received our VCAT legal documents and they still have not responded. They have not issued a refund or cruise credit, stating that we rejected the credit. Carnival's conduct constituted a major failure in the supply of services under Australian Consumer Law.

Careful what you strive for.. My "Brother" had been sailing 5 back to back cruises on the Mardi Gras trying to achieve Diamond level .. I am at that level as me and my wife along with others cruise frequently and only with carnival. I was offered 3x level up deals so I booked 2 at the same time. I was allowed up to 2 cruises with the deal, Brother would be going with me (6th week now on the Mardi Gra and then on to the Celebration the next week .. So excited he was . He would be diamond. Nice award for a career Veteran, It is noticeable that every time for over a year now when I book a cruise I need to call for my confirmation as i never receive them thru my email. My wife does this for me as I tend to get angry and she is well experienced working in 5 star high class resorts.. Well we did finally get both confirmations from the same call into carnival.. However we never fully read the second and as fate would have it it did not say level up deal,, This was only noticed after me and my brother got home to his place after the celebration cruise. My wife called our diamond contact and was told nothing could be done.. The rep would not even transfer her to carnival players club where the offers come from. FYI, The Mardi Gras cruise was great but the celebration was horrid.. So bad my brother who was on his milestone 25th cruise was not recognized until we went to guest services and even then had to wait another day for clarification.. He did eventually get his milestone card but absolutely no recognition or any gifts, offers , nothing..grrrr. As for the celebration, horrible food , casino was a disaster as all they cared about was reprogramming machines all week in prep for the following weeks cruise with slot guru Christopher someone. We literally had to confront the host for perks well deserved after earning over 25000 points.. I also Had to confront them a day later for my offered fun play if I reached 15000 which I did not receive until i confronted them. much more Bad happened but i think you get the point here. The biggest let down is that after all this carnival wont correct what i believe is their screwup with the level up offer. Since i became diamond I have been treated more as just another body on board and not someone carnival cares to keep as a loyal cruiser.. In this last year I have spent a good 60,000 plus in your casino , I have 3 more cruises booked but at this point i will cancel them as it is evident fun is no longer what carnival seeks to give people who become diamond. Nor will they correct their wrongs, Nothing in it for carnival I assume.. So to anyone who took the time to read this all I can say out of personal experience with carnival is "Be careful what you strive for" Red, Blue, Gold and Platinum do get treated much better on the cruises than Diamond. Loyalty is not on Carnivals priority list.. A very sad ending to what use to be Fun. See less

I went on a cruise in December of 2025 on Carnival Cruise Lines. I paid for my wife, sister-in-law and myself. My sister-in-law was unable to go. I had purchased insurance for a situation like that. Here we are in May, and still no refund. I will never cruise with Carnival again. I will go back to cruising with Royal Caribbean. My family and myself usually take a cruise every year. I'm really disappointed in Carnival.

DO NOT PLAN A CRUISE ON CARNIVAL SUNSHINE!!!! my husband and i paid $1000s to be bit up by bed bugs. when we told them, they did not move our room, they did not offer to dry our clothes, they inspected, just to tell me it was dust. which clearly the pictures i have show it is not dust. they said they changed our sheets yet the same stains were on the bed!!!! the people at guest services are the absolute worst, they’ll do nothing but give you corporate responses (because of course they aren’t going to admit there are bugs) and tell you they’re sorry. the guest services supervisor ALFONSETTA LO PRETE, is probably the most unprofessional and rudest supervisor i’ve ever met. she really needs a refresher on how to talk to guest instead of lying and saying “i don’t believe giving you money will fix the issue”. i’m sorry but did i spent 1000s to get bit up by bugs in my room!?!?!? NOOOO. my husband and i deserve money back for the stress and constant itching i’ve endured. we were also told by a few bartenders that the staff (guest services and supervisors) lie to guest all the time!!!! it’s so sad. these people do not care about your well being or your safety. also, the wifi!!!! we paid for high speed internet that BARELY WORKED!!!!!! they should not be advertising high speed internet if it is in fact not high speed internet. the food is really hit or miss…. but the dining room server we had, GUS, WAS AMAZING!!!!

Our family booked and paid for our annual vacation. Booking went great, money promptly deducted from my account. Took kids out to dinner and surprised them with our cruise plans. Everyone excited and happy. Then…. Few days later get an email they cancelled our cruise because there system was wrong and price for room was inaccurate. Didn’t even offer to help find another room or help offer a reasonable discount on already booked room just flat out cancelled! Destroyng our vacation and stealing our kids happiness. Terrible terrible business .

Booked this cruise almost a year ago, and when the day came to make the final payment, I had to call when the cruise wasnt showing in the app.. After calling they claimed the cruise was due to have been paid two days before.. I know it was the day I called, but they claimed it was two days prior, but they would gladly allow me to reactivate the cruise, for approx 2500 more... And no refund for the deposit.. No phone call or email when the payment date came... Terrible customer service, no one cared, and no one would help. Ive been on a lot of Carnival cruises, but never again.

Absolutely infuriated with Carnival right now! We have had our cruise booked and FULLY paid for since November 15, 2025, along with FLIGHT& HOTEL. We are supposed to board THIS Sunday May 3, 2026. We just get contacted TODAY to tell us they OVERBOOKED the cruise and will not be allowing us to board. We selected a room so we HAD A ROOM not waiting to be assigned. This is BEYOND UNACCEPTABLE!!!! How do you SALE me a ROOM/Cabin in November that I pay FULLY for and then turn around and tell me FIVE DAYS before boarding that you RE BOOKED my cabin to someone else and are now over booked and can't allow me to board!?!?!?!?! Incredibly horrible customer service and treatment!!!!!