Carmel Car & LimousineReviews of carmellimo.com

La mia esperienza è stata molto positiva. Puntualissimo sia all’andata che al ritorno. L’ho utilizzato da Jfk a Manhattan e al ritorno. Fissati da mesi prima, puntuali e precisi. Al costo che vedete pubblicizzato ricordatevi di aggiungere tasse e mance (mediamente un +25%).

Arrived on time. Smooth ride down. Very polite

A mess. Car was late. It happens. But I called customer service and was told 5 minutes a few times. I'm tired of talking to some outsourced rep who is clueless. Then I'm charged 2x. This had happened before. Oh and car was gross. Banged up. Smelly and dirty. Lastly when I did reach someone in NYC office I was hung up on. Peter thanks. I was a regular. No more.

On March 10, 2023 I ordered a stretched white limousine for my granddaughter's sweet 16th birthday for March 11, 2023. Later that day, on the 10th, I realized they had the wrong address on the receipt therefore I called to correct it. On the 11th, a couple of hours before her party I was informed there wasn't any limos, making it impossible for me to make any other arrangements. Besides the fact they could've told me that when I called to make the correction the day before; the customer service representative, a female, who called to tell me there wasn't any limousines was extremely rude and unprofessional.

Horrific driver almost hit my car! I call to complain and they told me to call the police and said there are no ways to make a complain about a bad driver. That man might end up getting someone hurt if keeps driving like that! BOYCOTT CARMEL!!!

Driver was very prompt. 14 mins from Manhattan to Jet Blue at LGA. Driver was organized. Had a little trouble understanding him .. otherwise the experience was great!

Do not use Carmel they are terrible! I booked and paid them 230$ to pick up my family of 4 and take us from LAX to our hotel at Universal city and then pick us up from our hotel and take us back to the airport. Our flight lands and my phone rings saying he is here. I told him we needed to pick up our bags at the terminal and we would be out. We pick up our bags and head outside to find our car. I call because there is no blue SUV like he describes. I call and JJ picks up and says he is outside by valet parking. I ask him where he is at and he says the hotel. I then explained that we are at the airport. He says he was given the wrong paperwork and asks if we still want him to come pick us up. I say yeah because we have no other transportation and we paid them already. He hangs up irritated that he has to drive to the airport and it's gonna take 45 min to get there. I call Carmel and they said they would send someone out and they would be there in 30 min. An hour and twenty minutes after we land we get picked up and taken to our hotel. Our pick up was just as bad! We were scheduled for pick up at 1:15. I call at 11am and ask if they can pick us up sooner and get told no, they can't do anything before 1:15. At 1:15 I haven't heard from our driver or the company so again I call. Sure enough our driver went to the airport instead of our hotel to pick us up. Again they ask if we still want them to come and again I give them the same answer, yes I have already paid you. They picked us up at 2:12 an hour later then scheduled and we had an hour drive to LAX. We arrived at the airport at 3:15 flew through the airport and barely made our flight that had already begun to board. But hey Carmel made sure we paid an additional 22$ for tolls they hit trying to get us to the airport. I have called and complained and have gotten no response about any kind of partial credit. All they say is that my trip is over and someone from the California location now has to look into it and see if they can authorize any kind of credit.

My driver was early. He was polite and considerate and helped me with my luggage and opened the door. A seamless quick trip to the airport. This is my review but I am awarded $10 Car cash from Carmel for sharing it. Will definitely use them again!