Carmel Car & LimousineReviews of carmellimo.com

Always on time.. great drivers.. easy

Used Carmel in 2019 for airport pickup at LGA to hotel in Times Square and next day to cruise port in New Jersy. I remembered the service to be great so I was confused when I read negative reviews when planning trip to NYC this weekend. I'm so glad I trusted my instincts and decided to use Carmel again for airport transfers. They were PERFECT. We used them 4 times during our stay. Each time , communication , driver and car cleanliness was spot on. At no time were we left waiting or stranded. Will use them again. Thank you. CARMEL for great service!

Avoid at all cost. They left us stranded at our Niagara Falls Hotel when we had a CONFIRMED booking and paid for in full in advance. How dare you. You unprofessional saps. You NEVER called or text to say the driver will not be showing up-and you had my number since you made me confirm it for you while on the phone. Instead, at 301pm I had to call to find out where our driver was since the pickup time was 3pm. To only be told (after two different reps got in the phone) to tell me, I need to find another form of transportation to BUF as the driver will not be showing up. WHAT? No apology, nothing. Rude, unprofessional and completely unacceptable. This is NOT the way you run a business. I’m just sorry that our go to Chauffeur service, Blacklane does not operate in Ontario Canada. Now that is a chauffeur service we have never been let done with. I will NEVER use your service ever again. Do everyone a favor and do something else as you obviously don’t know how to run a Chauffeur service.

Amazing and inexpensive service! We needed to get a ride from JFK to NJ. Uber and Lyft wanted to charge us $70-$80 more. I ordered Carmel and was so much more satisfied with my ride than I was with my UBER there. Forget the other apps and use this one. I am a new and loyal customer!

I have been using Carmel for at least six years, and I still love the door-to-door service, the actual road trip, the drivers’s safe driving, timely pick-up arrivals, and the professional friendliness of the drivers. My friends and I use this service for out-of-town travel and have found the cost to be fair, efficient, and worthwhile. I am very pleased with Carmel Car and Limousine.

Service has gone downhill! I’ve been booking with Carmel for over 10 years but after this last trip, it’s a hard pass. Both drivers for two separate trips were 15-20 minutes late. It really added to the stress of getting to and from the airport. I won’t be booking with them again.

Terrible customer service. I rented through this company because it said I could cancel four hours before the activity and still receive a refund. I was flying from Las Vegas to New York City and my flight was canceled four times because of weather I canceled 12 hours prior to the activity and did not receive a refund taxi drivers are more dependable for the same cost. Do not use limo.

Booking by phone quick and included all fees. Agent handled discount coupon and sent email confirmation of booking. Driver on time waiting for us, car clean, trip was especially quick, and driver helpful with baggage.