Carmel Car & LimousineReviews of carmellimo.com

I had booked and confirmed a fare ($69.50) to go from the Chelsea area of NY to the Newark airport. Got there (after having risked an accident because the driver was distracted) I had to pay $92 PLUS TIP! When it should have been all inclusive. And he didn't want me to pay by credit card! Then I received the receipt for only $69.50 via email. Bad service. I advise against it. Very very upset. I'm working bad reviews about them everywhere, hoping to help other people to avoid the same misadventure.

Prenotata e pagata in anticipo per andare da Newark a Manhattan il 30/7/23 (2 adulti e 2 bambini) ma l’autista non si è presentato nel luogo dell’appuntamento. È stato contattato una prima volta in cui ha detto che dove stavamo aspettando era chiuso (peccato che era pieno di macchine e taxi). Ci ha detto di andare in un altro posto ma non c’era nemmeno li. Poi lo abbiamo chiamato al telefono molte volte ma non ci ha più risposto. Ai numeri del sito non rispondeva nessuno. La mattina dall’Italia avevo mandato una mail per avvisare che il volo era in ritardo (anche se loro lo sanno già perché al momento della prenotazione bisogna mettere il numero del volo) ma non mi hanno mai risposto.Dopo un’ora di attesa siamo stati costretti a prendere un taxi giallo che abbiamo pagato molto di più. Complimenti per il servizio! Hanno emesso un rimborso dopo 15 giorni e numerose telefonate ma è nettamente inferiore alla quota pagata in anticipo.

The absolute worst! We had an SUV booked and they sent us a mini van. The van was extremely dirty. Then the driver demanded a big tip which is highly unprofessional. Worst experience yet w a car service.

Car arrived ahead of time was extremely comfortable and clean, driver pleasant, The price was better than other car services in NYC. I also had a coupon so I saved another $3. I had to reserve using the phone though. I had a problem with their website

The Worst service and they should really get 0 stars. After waiting 50 min for our ride and talking to customer “service” 3 times, they cancelled our car without informing us!

Picked up in a filthy, old car with torn upholstery and broken air conditioning. I will never, ever use this company again. I can’t believe these people are in business. Gross.

DO NOT USE THIS COMPANY!!! My driver was an hour and a half late picking us up from the airport to take is to our resort. Also, I was supposed to be picked up in a luxury vehicle, but was picked up in a shuttle van instead. My transfer back to the airport was late as well and the driver argued and yelled at me when I called to see his whereabouts after my pickup time had already passed. When the driver finally arrived to the resort, he was blasting vulgar and profane music. What kind of service is this??? Ridiculous!! He was also speeding. I have contacted Customer Service concerning these issue and this complaint with no resolution or call back. This is the worst transfer company I have ever experienced. Do yourself a favor and book elsewhere.

I got into JFK yesterday afternoon from oversea it was a rainy day. I went to the transportation desk and got a car ordered up. It appeared within 7 minutes, as promised. The driver was nice and effective and got me where I needed to go. The car was spotless. The price was reasonable, far more reasonable then any of the possible competitors. Carmel is my "go-to" to get to and from NYC airports. This is my review but I am awarded $10 Car cash from Carmel for sharing it. I would have given this review anyway. Steve