Deanna
CarePatrol review good, Care facility found should not be used.
Anthony from CarePatrol was awsome. He was available all hours for anything and was able to place my mother on short notice over a holiday. He is still checking in with us to try to help make this a good experience. However, the move from a skilled facility to a respite care facility was troubled to say the least. Once my mother was situated at the Elmcroft Ontario things went downhill quickly. Her care there was definitly not of the quality I had hoped for. She ended up in the hospital twice in one night. There was an issue with her medication that should have never happened and was found and fixed by the family. She is now back to her old self and home with daily caregiving. She is now afraid to go to assisted living because of the experience. I would not recommend the Elmcroft to anyone. Anthony Coleman is a most caring and responsive person. He was a pleasure to work with and I'm thankful to him and CarePatrol for the job they do.
Response from CarePatrol Franchise SystemsJul 21, 2017
Deanna I am sorry to hear that you had problems at the facility. Thank you so much for letting us know and thank you for the kind words about Anthony, I agree with them wholeheartedly. We will "flag" this facility and request a meeting with them to find out how this incident happened and how it can be avoided in the future. I wish your mother good health at home.