CarePatrol Franchise SystemsReviews of carepatrol.com

Care patrol came through for us again. We had an urgent situation and Care Patrol found a suitable place for my brother on time.

Thanks for the help i an overwhelming situation.

Very good at identifying facilities that met our requirements. Greatly reduced the time it would have to get to a contract.

Care Patrol was very courteous and helpful in helping fina a suitable facility and adjustment to that facility. Reccomend them to others.

Care patrol gave me background information to help narrow my search to two excellent assisted living/memory care communities that readily had available apartments. Care patrol helped to schedule the visits and offered tips on questions to ask that would help to decide on final selection for my mom.

This review is for CarePatrol of Montgomery and Howard County Maryland specialist, Rhonda Thomas. The transition for my elder uncle has been difficult, borderline nightmarish. He went from his lifelong home to a protracted stay in a rehabilitation facility and an eventual placement in an assisted living group home situation. With the assistance of Ms. Thomas, my family was able to navigate difficult "waters" with finding him an acceptable and comfortable placement. To her credit, she maintained a professional demeanor, under difficult circumstances with both our family as well as various staff at countless facilities, which were not as helpful or as forthcoming with specific details, necessary to successfully placing our relative. Once our needs were fully understood by Ms. Thomas, she was a able to focus on possible placement options that met his needs (financially as well as medically and socially.) If you are reading this review, you are probably seeking professional assistance at a difficult time. Ms. Thomas should be able to do that. Be specific about anything that is important to your situation...this will be valuable to a successful outcome for you and your loved one. BE AWARE...this review relates to the specific performance of the liaison relationship for CarePatrol and our family and in no way reflects on the assisted living facility where our relative was placed... You should never replace your own research for that of any liaison company...if the place you are directed to seems off, by no means put your loved one there. Speak with the staff, the director and consult websites and reviews for both good and poor outcomes. It's kind of like the services of a realtor, doing the legwork on finding you places to see, but the final decision is up to you. At no point were we mislead about the "upfront" cost...the move in fee was told to us, and only when a facility was inclined to remove it, was there any question of it not being expected. If the placement is successful, that is just rolled into the cost of long term assisted care...sad, but true. You get what you pay for.

I was very pleased with care patrol. We visited multiple facilities in order to find a good fit for my parents. When we realized that my mother needed more care than assisted living would provide, Scott showed us some other options that we were not aware of. After we made a choice, Scott remained in contact to make sure we were getting all of our paperwork completed. He also checked in about a month after my dad moved in to see how things were going. Although we visited facilities in different areas of the east/south metro area, I was interested in seeing something in Hastings, which is closer to where I live. I didn’t think that Scott was as familiar with facilities that far south and that is why I gave a rating of 4 stars. We are very happy with the facility we chose and it was all due to Scott’s persistence.

Lisa our rep did a great job showing my family a great match for my mom. Very flexible on meeting us at several senior care homes.