CaremarkReviews of caremark.com

I was entirely out of an Rx and needed an urgent refill shipped to me. I was willing to pay for expedited shipping. I was promised via chat overnight service, but the next day, it didn't arrive. So I engaged again. I was told "Oh, there's two-day processing before it ships, but you should get it Thursday or Friday". Okay. Thursday rolls around and still nothing, so I decide to check in. They tell me, "Oh, the 'urgent' status was applied to a different order which was out of refills. (Wut?) We can do a "special exception" and Urgent Process it for you again and get it to you in less than six business days." Mind you, I told them on the first contact this is a heart-rate medication I'm not supposed to stop suddenly, and they promised to expedite it. After going back and forth, the best option is for me to pick up the Rx at a nearby CVS retail pharmacy. Cool. (Why wasn't I given that option in the first place?) Turns out, CVS Caremark cannot transfer a prescription to one of their CVS retail pharmacies, so I have to call my doctor and have them call in ANOTHER prescription. I'm given the usual AI-recommended platitudes: "Oh, I'm so sorry. Your frustration is valid. We take full responsibility. Is there anything I can do? etc." That I waited to refill is my fault, I was expecting auto-refill would be automatic or that, at least, would be sent a notice that I was due to refill. To be fair, I did get a notice to refill, but it was sent to my email two weeks after I had received a 90-day supply, so the 'reminder' was useless. It's not that their people are unhelpful or rude, it's that their customer service has no continuity, or visibility into previous interactions, or reflection of status in their website, or reliable follow-through, or basic notifications. If I had not proactively checked in, I would be waiting, and waiting, and waiting (or dead on the floor from a stroke) When the company I work for moved to 90-day mail order to "save costs", we were promised better customer service. That hasn't been the case.

Needed prescriptions delayed 5 days, then sent to wrong address. I do not have them. I notified CVS Caremark of the error PRIOR to them finally getting around to mailing them out. Still they sent medications to the wrong place. AND I am being charged for them, even though I have not gotten them. I cannot imagine a worse service. No one and nothing on the website or in the "Contact Us" will fix CVS's error of sending medications to wrong address AND then charging me for them too is just beyond the pale.

I never thought this experience would be so HORRIBLE! On the phone for 40 Minutes I'm still on hold as didn't know they were this badz!!

My insurance requires I use CVS Specialty Pharmacy as the preferred pharmacy, otherwise I wouldn't come near it. I have been pulling my hair out for a year dealing with this company. I think their large contract with the Federal Employee Program should absolutely be reviewed. They obviously can't handle it. Other specialty pharmacies always manage to get me my prescriptions on time. CVS Specialty has NEVER been able to deliver on time. Not once. They say it takes 5 days to get pre- authorization to fill prescriptions. Other specialty pharmacies take 1-2 days. That's after refusing to fill them for days because the doctor's order isn't perfectly to their liking dotting i's and crossing t's. Other pharmacies don't have this problem so why is it a problem here? When CVS Specialty says it will ship same day, or promise to deliver tomorrow, why does it take days or weeks? Why do they promise these timelines when they can't live up to them? It's deceiving and irresponsible. I have spent HOURS on the phone trying to solve their problems so I can get my medicine. I have never had to do that anywhere else, ever. There is no accountability here. They are way too comfortable with themselves and no longer providing good service. It's time for them to get some competition and motivate them to do better otherwise they will continue to be complacent. I agree with other reviews, it's time for me to pay out of pocket and go frequent specialty pharmacies who still work for their patients' satisfaction

I would give zero stars if possible Truly the worst mismanaged service provider It’s taking 3 months with my doctor having to write the same Rx 4 times and still no progress They should be investigated and fired Ridiculous

If I could give them 0 stars I would. In more than a year they have yet to process any physician prescription orders correctly. Their favorite response is "denied by prescriber" even after seeing my doctor send the order. They SUCK!!!

I tried for 3 weeks in January 2026 to refill a prescription which had a 90 day refill available. I spoke to CVS Caremark customer service 4 times within this time frame. They assured me 3 times that my order was processed and I should receive it within the week. I never received the prescription and the last time I spoke to them they told me the order was not shipped yet. After waiting three weeks, I ran out of medication and had to contact my doctor for an emergency refill. Needless to say I will not be using their services and have transferred my prescriptions to a local pharmacy.

My elderly family member contacted Caremark regarding a prescription to which their doctor had made a dose change. After waiting on hold for 20 minutes the Caremark rep was rude and then hung up on my family member without attempting to resolve the prescription problem.