CaremarkReviews of caremark.com

If you ever get a service at CVS you can never get them to leave you alone. I stopped using them for prescriptions several years ago because I couldn't stop the endless call & text reminders no matter how hard I tried. A few weeks ago I had one short term prescription with no refills filled there only because they were open late and now it has started again! They somehow obtained information on a prescription my doctor sent to another pharmacy & Caremark started calling to tell me "the online pharmacy" needed more information to verify my identity to ask questions before they could fill my prescription. They wouldn't tell me which company they were from & I told them I didn't plan to get it filled online but the calls continued. My insurance company did a 3 way call with me & finally got a rep that said they were CVS Caremark & that they get prescription information from anyone that has an account. Then today I got a call from someone that wanted to schedule my flu vaccine. If I want services there, I will call them. It is clear that if you ever use them for anything they will forever harass you.

I just got off the worst customer service call I have ever experienced. Actually the young woman hung up on me. When I asked her to explain what she meant by her directions, she simply repeated what she said - word for word. I interrupted because she kept repeating the same sentences that did not provide any help. Then she said, you are not listening because you keep interrupting. She was rude from the beginning of the call and it only went downhill from there. But I am trapped because this is the silt order service my insurance company uses.

I spoke to 3 very nice customer service ladies but still was not able to iron out the tech problem with ordering refills by computer. I received 2 prescriptions from them within the last week! Now they tell me I am not registered. Issue still not resolved:(((((

CVS Caremark has stopped sending 90 day supply medications contracted by American Airlines employees and many other companies in Oklahoma for no reason. Caremark states that a 2019 Oklahoma law said that no 90 day supplies are allowed in this state and that is Not True. Very bad company as they are leaving us in a lurch with 13 different 90 day prescriptions that they will no longer fill. With no other option than to pay much higher rates via 30 day supplies only if we want to use our insurance. Well there are other options to get our 90 day medications delivered to Oklahoma by other companies but it will cost us much more. Beware and don't ever use CVS or CVS Caremark! I heard on the news that Caremark is now starting the same thing in Florida. What a fiasco!

These people are either criminals or so inept that the results are the same. They have made their processes so difficult for their Aetna policy holders that the result is essentially a denial of coverage through obstinance and claiming that they don't have a valid prescription. My son has a lifelong disease, it will never be cured. And yet every three months they force me to get a new prescription. Our doctor provides it, then Caremark claims they didn't get it. I spent over four hours this time around, across 7 different phone calls just to get them to make good on the policy that I faithfully pay for every single month. Stay away! I can't say it strongly enough.

Worst "insurance" I have ever had. They cover literally 0% of my meds. Yet we pay them a premium. These people are crooks.

As a consumer and former employee, I can tell you why so many issues. They hardly train their employees. Managers are made managers by not ability, but friendships with higher ranking. CVS is overworking, undertrained employees, overcharging customers, to further build their empire. When you own the insurance company (Aetna), the local pharmacies (CVS) and mail order (Caremark), then purchase physician offices as they just did, you have a Monopoly! They treat their employees horribly along with their customers, because people are just stepping stones, despite their colorful adds. Feel sorry for their employees and find someone other than them!

Terrible. They used to be better, but now are cutting corners and ordering less costly medications that are lower quality for pharmacies and often also low in stock. They are not keeping medications in stock making it harder to fill prescriptions in a timely manner . They are cutting corners to save money while they purchase another company while the original is struggling. In the end customers suffer. Not acceptable. We have been loyal CVS customers for 10 years but are finally giving up and will be going elsewhere despite CVS/ Caremark being our preferred pharmacy and insurance.