CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx reviews

1,419 approved reviews, newest moderated first

Melvin W.
May 10, 2023
she is a lot of help
she is a lot of help
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Deborah T.
May 7, 2023
Helpful employment manager
My employment manager was very responsive and helpful.
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Sherry
May 7, 2023
App is difficult, not user friendly at all
Caregivers never seem to be able to submit their hours without help from customer service. I should be able to setup for every Wednesday from noon to 4pm if I want to. I shouldn't have to go into the app every week to do that. I never got a notification that the invoice was ready to approve this week.
Response from CareLinxMay 16, 2023
Hi Sherry, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. We sincerely apologize for your experience. Your Care Advisor has been in contact regarding your timesheet issue, do let us know if you have any issues going forward. You can contact us at [email protected] or call at 1-800-494-3106 or contact your Care Advisor directly.
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Gloria B.
May 7, 2023
Helping caregiver to get out of the…
Helping caregiver to get out of the house.
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Hiromi B.
May 6, 2023
i still dont understand this system
i still dont understand this system. sometimes I get a call from carelinx saying I got care, onlyto have them call back and say there is no care- I kind of give up on them- from the time they said they would help to today i got care from them once
Response from CareLinxNov 3, 2023
Hello Hiromi, Thank you very much for your time in providing feedback via this review. We apologize for any confusion encountered during our caregiver search/hire process. Our advisors responsibility is to find the right caregiver match for you based on distance, schedules and consented duties and then to communicate on a weekly basis or so with updates on the search until a match that you have approved is located. There are times when a proposed match may not last long term due to factors like the Caregiver's availability for example. Please note, that if you are still interested in continuing care within our platform, your dedicated Advisor will be happy to start a new search for a caregiver who will match your careplan needs and schedule or please feel free to contact us directly at 8337771658.
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Parent A.
May 3, 2023
Helping aging parents
Continual no show. Undependable.
Response from CareLinxMay 16, 2023
Hi, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. We sincerely apologize for your experience. We have a limited number of caregivers in your area which creates difficulty with finding someone to help your loved one. We hope in the future we will be able to assist. You can contact us at [email protected] or call at 1-800-494-3106 for any questions.
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JUSTIN L.
May 3, 2023
UNcarelinx - horrendous start to this journey!
Just as the others have stated below UNcarelinx is an absolute disaster. I am the POA for my aunt who is in need of a caregiver. Its been nearly two months since we first started this journey and have yet to find caregiver. She lives in a very large city so it should not be a problem. We have been through two different account representatives, both whom have been all but unresponsive. Most recently we were told it would be about 5 business day to get back to us regarding a caregiver. Its now been two weeks and not even a hint of a phone call to update us on the status. The training or staffing is a SERIOUS problem to be contracted with United Health Care and not be able to provide the proper service and care that these elderly and disabled need. Its a real shame!!! Get it together CareLinx!
Response from CareLinxMay 9, 2023
Hi Justin, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. Due to the limited information provided, we are unable to find your details in our database. However, we empathize with your experience and would love to assist if you can provide your details so that we can track and address your concerns. Please contact us at (833) 253-5403.
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Adwoa B.
May 2, 2023
Love and care
What makes my experience great is whenever I have problems and I call office , it will be solved immediately.
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