Steve D.
Carelinx is an Absolute Disaster!!
Carelinx is an absolute disaster. This is not a reflection on the actual providers, but a reflection of how poorly run and managed their back office services are. It has taken me almost 8 weeks for them to find a caregiver for me and the day she was scheduled to show up they told the caregiver she could not help my mother because her vetting process was not complete. As has been the case throughout this entire process, it was delayed because Carelinx is not responsive to any communication. I will be filing a complaint with United Healthcare who uses them as a subcontractor and to IBM who uses United Healthcare to deliver a very unsatisfactory benefit intended for critical healthcare support for senior retirees.
Response from CareLinxApr 25, 2023
Hi Steve, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. We sincerely apologize for your experience. The candidate we presented to you was new to our platform and had to do additional vetting to be applicable which was not completed in time. We hope to assist you in the future, please do not hesitate to contact us at [email protected] or call at 1-800-494-3106.


