CareLinxReviews of carelinx.com

Response from CareLinxJun 4, 2024

Hello Elizabeth. We appreciate your feedback in this review and the opportunity to address your concerns. We want to provide the most seamless transition from shift creation to clock in-clock-out to invoice submission and training materials possible. Your feedback on the app has been shared with our development team- we are continuing to make improvements and your concerns will be a part of that roadmap. One tip that make help would be deleting and re-downloading the app while checking for any opportunities in the app store/play store to update the app. Several fixes were released with the newest update which may make your app navigation more streamlined. We apologize that communication with our team has been difficult at times. May we suggest calling in to speak with the Care Advisor assigned to the families that you work with for shift creation troubleshooting and/or technical ticket submission? You may call: 844-344-5374 to get connected, if that particular Advisor isn't available, the next available Specialist or Advisor will be glad to assist.

Response from CareLinxMay 16, 2024

Hello Millicent, thank you for your kind review of CareLinx by Sharecare. We are proud to have the opportunity to support your through your caregiving journey and thank you for all of the support you are providing our members! Be Well.

Response from CareLinxMay 30, 2024

Hello Beth, thank you for providing your honest feedback in this review. We apologize that you have not had the ideal experience initially anticipated. Our Caregiver match process can take up to 5 business days, in rural areas that may extend the search and placement time to 10 business days based on the number of interested, vetted and available Caregivers in your area. Our team has been making outreach attempts to connect with you but we were only able to reach your voicemail. Please note that we strive to provide the best member experience possible and when the bandwidth of our Care Advisors is limited, we do have a dedicated team of Enrollment Specialists who are available to take your inbound call during our business hours and a team of intake specialists who will take a message for you after hours - both teams can be reached at the following phone #: 844-344-5374. It is our goal to provide top tier customer service and to return any missed calls/voicemails within 24 hours; coaching will be provided to our Care Advisor team regarding timeliness of communication and follow up. Lastly, we do have teams of colleagues around the globe who work devotedly to provide support for our members and caregivers on platform. Our recruiting team, who is responsible for assisting with caregiver onboarding, interviews and vetting, is off shore - part of the onboarding process is a formal interview, which is outlined in your app and vetting steps. We apologize if this caught you by surprise. If there are any other matters you'd like to discuss, please reach out to our dedicated team of Caregiver Support Specialists at: 855-231-4728

Response from CareLinxMay 16, 2024

Hello Antoinette, we appreciate your honest feedback in this review and the opportunity to improve the caregiver experience on our platform. First, we apologize that technology is not always guaranteed to run smoothly. Over time, we have deployed several bug fixes to our app and continue to implement feedback received to improve the overall experience online. When an update is in play, you may visit the apple store or google play store to update the existing downloaded app, which will ensure that you are using the most up to date version of the experience possible. Please note that we have a process in place for manual timesheet submission if ever the clock in/clock out function isn't operable. Manual timesheet submission prevents delays in pay due to unforeseen technological hiccups affecting clocking in/out within the app. Additionally, if there are any questions or concerns regarding your caregiver profile, our app, job listings or timesheets etc. we have a dedicated team of Caregiver Support Specialists who can assist at: 855-231-4728.