CareLinxReviews of carelinx.com

Response from CareLinxApr 17, 2024

Hello Tawanda, thank you for taking your time to provide feedback in this review. We appreciate the opportunity to address your concerns and provide clarification. The incentive plans in place for some job listings are paid out separately from your approved invoices for shifts and are contingent upon the prior agreed to pay out schedule for shifts completed and the successful completion of the shift submission form. Delays in timesheet approval can occur if a timesheet or shift verification sheet is submitted incorrectly (ex. overage on hours based off of the available voucher hours the family has to bill, or accidental duplicate invoices etc.) We do have an automatic system in place that approves correctly submitted timesheets within 24-72 business hours. After this time frame, your financial institution determines the timing on deposited funds. Please note: The incentive pay out is separate from the standard invoice payout and can take 10-14 business days to process after successful shift verification sheet submission. In regards to the app, we are working on providing caregivers with line of sight into the remaining hours available each month for shifts to be worked which will help to reduce rejected invoices due to overages. Please note that you may use your app to view the status of your invoices and any notes left from our team with directions on next steps. If you have any questions regarding invoice payment etc. you may call our Payment Operations team at: 888-680 4107. For questions regarding job listings, your account, navigating the app etc. please contact our dedicated team of Caregiver Support Specialists who will be happy to assist: 855-231-4728

Response from CareLinxApr 8, 2024

Hello Shelly, We appreciate your feedback in this review. We are sorry to hear about any gaps in communication from the assigned Care Advisors and want to inform you that if you are ever unable to reach your assigned Care Advisor at their direct # and extension, you may call 844-344-5374 to be routed to a dedicated enrollment specialist who will be ready to assist on their behalf. We do have a team of Caregiver Support Specialists as well who you can contact if you have any questions regarding job listings, availability and your profile/system navigation 855-231-4728. Upon review of your account, we do not see any coachable instances for our team where inappropriate grammar or communication occurred. For clarification, our Families and the Caregivers on platform are our top priority and we will continue to do our best to support you both along your caregiving journey.

Response from CareLinxApr 8, 2024

Hello Lisa, We appreciate your feedback and this review. We are glad to see that you've been able to provide the support your friend has needed under our 'bring your own caregiver' vetting and hiring option that we offer to our Clients. Please note, that upon enrollment, our Members are educated on the available hours and eligibility provided by their insurance plan and they have the option to accept or decline enrollment at anytime. With this particular benefit provided by the Member's insurance, there is not an option for adding hours to the standard free 8 hours/month allotted. There may have been a misunderstanding somewhere between the insurance and the family's conversation about medical in home care which is a separate benefit from the partnership with us for non-medical care. We would suggest for the Member's family to call United Health Care (# on back of insurance card) for clarification on all of the benefits available to her. For this reason, the high overages on invoices submitted were rejected because the 8 hour maximum had already been met. We can see this discussion was had on 4/1 and a request for a callback from the Member's assigned Care Advisor was completed on 4/3 with a voicemail being left explaining that there were no changes in the available hours/month. If you have any other questions, comments or concerns, please call our dedicated team of Support Specialists at 844-344-5374