CareLinxReviews of carelinx.com

Response from CareLinxSep 26, 2024

Hello Julie, thank you for your review of CareLinx by Sharecare. We appreciate your feedback and are glad to hear that you have been able to provide care for your loved ones through this platform and have no remaining invoices left to be paid. We hear you in regards to the other job listing outreaches our agents do daily and will mark your account as 'unavailable' for future jobs with other clients. Should you change your mind in the future, please contact us and we will remove that note on your profile. We look forward to continuing to support you along your caregiving journey.

Response from CareLinxOct 1, 2024

Hi Mitchell, Thank you so much for sharing your concerns with us. I wanted to clarify that your Advisor was assigned to your family on the day you enrolled in this benefit program. Since your last conversation in mid-September, she’s tried reaching out to you and your wife on six different occasions to help with your family's care needs. Unfortunately, she’s had trouble connecting, as the calls either rang continuously, went to voicemail, or were disconnected. She’s been dialing the same numbers we have on file, which match the number linked to this review. We always strive to provide the best support possible and truly appreciate your feedback about the background noise. We’ll look into it and address it with our team. When you're ready, feel free to reach out to your Advisor by calling our Toll-Free number at (844) 636-4592 ext. 2057. If she’s on another call, one of our other dedicated Advisors will be more than happy to assist you. Thank you for your understanding, and we’re here to continue supporting you and your family through this caregiving journey

Response from CareLinxSep 23, 2024

Hello Sandra, thank you for sharing your experience. We genuinely apologize for the frustration you faced with communication and the delay in reaching your Care Advisor. Your concerns are valid, and we strive to provide timely support. We appreciate your feedback, as it helps us improve and will allow us to provide coaching to our colleagues. We are glad to see that you've gotten connected to our team of experienced Care Advisors who were able to help resolve your concern and want to clarify that you are more than welcome to speak with any of our available Care Advisor if your assigned Advisor is unavailable at the time of your call. Please feel free to reach out directly to our Toll Free Number (833) 253-5403 or call our Caregiver Experience team for other questions related to your caregiving journey with us: (855) 231-4728

Response from CareLinxSep 30, 2024

Hello Citty_catt, thank you for sharing your feedback regarding the payment process. We sincerely apologize for the challenges you’ve experienced in receiving timely payments. We understand how crucial it is for caregivers to receive their payments promptly, and we are committed to improving this process. Delays in processing timesheets can occur due to various factors, including system updates and verification protocols. However, we recognize that this should not hinder your ability to focus on your important work. Your concerns are invaluable to us, and we are actively working on streamlining our payment procedures and enhancing communication. We appreciate your dedication and patience as we strive to make these necessary improvements. Due to limited identifiable information shared in this review, we are unable to locate a profile to research and assist further. However, if you have further questions or need immediate assistance, please don’t hesitate to reach out to our support team by calling our direct line for payment operations: 888-680 4107 or our dedicated team of Caregiver Support Specialists: (855) 231-4728

Response from CareLinxSep 27, 2024

Hey there LaChantis! We are so pleased to hear about your positive experience being a caregiver with CareLinx by Sharecare and we are equally excited that you took the time to write a review. We appreciate the care you are providing families on our platform and will continue to support you on your caregiving journey. All the best!-CareLinx by Sharecare.