CareCreditReviews of carecredit.com

Horrible experience today. I was on hold transferred multiple times verified the same information. I had to ask multiple times what happening as the reps would not provide any clear communication

After being with CareCredit for 20 yrs and Never Ever missing a deadline for special deferred interest payments or payments of any kind we are very unhappy with what transpired. We moved abroad and could NEVER get connected to them online or by phone in the last 6 months. We circumvented the system and finally got through. Their was an extra charge added by the provider which we knew nothing about so we missed the special promo end date and was charged 2 yrs worth of back interest. Our beef is that whether you live in the U.S. or abroad you should STILL be able to reach a company Online or by Phone without having to go around the system. Note: We have No Problem accessing ANY of our other accounts via online or by phone.

This is the worst company I've dealt with in 50 years. Their customer service is fragmented - agents can do very limited things without transferring. They will not (cannot) escalate your call to get resolution. If they can't resolve, they simply do not care. Usually I was transferred 3 times in each call. I used them thinking I'd spread out the payments on a med procedure over 6-months. Within a week of using them, I tried to setup my online account and login. I received 15 (fifteen) verifications yet I could never get logged on. I called three separate times. Still could not get on to the system. Within two-weeks I received a paper mail message telling me I had been locked out of my account (which I never got into) because of suspicious activity and fraud. Keep in mind, at this point, I'm simply wanting to ensure I "pay" my bill, not use any more money from them. Another week passes and I receive a paper statement in the mail with a by-mail paper coupon. I was so frustrated, I paid the entire $4350 to be finished immediately. Then on Monday, 9/21, I get an email stating if I don't sign up for paperless statements, I'd be billed $1.99-2.99 per month, so I called to explain I can't get into the system to approve paperless statements, and oh, BTW, I've paid my entire balance. Keep in mind, this is a Monday. The agent explained that she could see my check was received and the entire payment was paid in full, but then apologized because the bill was due Sunday the 20th, it was Monday, so I would incur a $30-50 late fee. Granted, my payment was received physically, entered into their system on Friday (business day 9/18, two days before the bill due date - it was the full balance, but "they" hadn't posted it yet, so I was being billed a late fee. This is an FTC Scam - they have probably millions of dollars the accumulate simply by their own unethical billing practices. I asked for an address to send in the fee to just be done - the agent wasn't sure how much it was going to be - I said I'll send $100 just to be done with your company... I had her close the account. I could be on my death bed and would NOT EVER use this company again

I have been a CareCredit customer for more than a decade. I have 3 beloved pets requiring Rx diets and vet care for chronic conditions. I just retired from my social worker career. Paying off debt with 0% balance transfer was necessary as my monthly balance included almost $300 in interest fees for over the last year. 5 days after my payoff the card charged me nearly $300 again on the last statement. When I called to discuss this I was transferred to an account manager who had no heart, no interest in discussing and used the words, NON NEGOTIABLE, repeatedly. All of my gratitude to CareCredit disappeared in a flash. I will not be using it when I adopt new pets. I am no longer an ambassador. Extreme capitalism and usery has ruined this nation and our corporate community.

Very bad experience. Don’t take do business with these people they’re scammers

This credit card company is not helpful at all They are charging me after my debt was paid in full I had question to the manager Tony and she was no help at all Very disappointed with this credit card

Care credit rates is outrageous and they charged me almost 60.00 interest and my payment 73.00. My charge card $2,000 and this is getting ridiculous! After i pay this card off and I will be closing this account!

Was told by dentist it would be a soft pull on credit check, it wasn't. I thought it was for poor people but I was mistaken. 33% interest rate. Credit score dropped 36 points in a month, I've never heard of such a drop. Just another scam, preying on the poor who need medical help