CareCreditReviews of carecredit.com

I was charged twice on the same day for vet services. I called to have it resolved. They assured me that it would be taken care of. 9 months later and its still on my account. Called again and was assured that they would take care of it. 2 weeks later and its still on my account.

I am very unhappy with Care Credit. I've had 3 issues over the last 3 billing cycles, and get a different story each time. Now they say they can't refund the interest they charged me because it was one statement period ago. If you make me charges and have a deferred interest balance, you MUST CALL THEM to tell them to apply your payment to the new balance with the rest to the deferred interest. If you don't, they will apply it to the deferred balance and hit you with 32.99% interest on your new purchases. And then give you the run around and not reimburse you for the interest. I would NOT recommend using them

Carecredit...you have to watch them. I was almost finished making payments on this account. I was making my monthly payments on time mind you, they said that I had a promotion that I wasn't even aware of that expired on June 23, 2026 and that because I still had a balance they charged me interest of $1,233.00 to my account which raised my balance back up to $3300+ which is ridiculous was almost finished paying and they said there's nothing that can do. They said if I make a payment in full of $1,400+ the fees would be waived if paid in 30 days, if I had that much money I would have already paid it. They said there was nothing they can do to help me. I haven't used the account in over a year + because I was trying to pay it off. So, I just wanted to let you know to be aware if you are using this Carecredit company please just pay attention to everything because that is not right. I'll definitely find another way to get the services that I need but not with this company anymore.

In a time of desperation, people sign up for this without fully understanding what they are getting into. Make sure you pay every penny, literally every penny, before the expiration period, or the entire interest rate hits, even if the rest of it is paid off. 33% interest. I won't use it again. Unfortunately, it will likely mean I cannot provide more then routine medical care for my pet in the future. Terrible company to take advantage of people like this.

This company prays on people who don't have money for dental or health care. If you do not pay within your promotional period, what they don't tell you is they will charge you the interest at 33% for the entire purchase. Not your remaining balance. I had $300 left on my bill and I just checked and I had $973 added in interest. I call and they wont remove it. I was two months away from paying off my entire balance and I've been making $175 payments. I want to throw up.

They did me a solid once on some interest reversals, that's why not 1 star. But I see why they are horrible. I received the "incompetent and / or mean customer service ""help""" today. Don't use this company, after paying for years and finally paying off a balance and their ridiculous interest charges they lowered my available credit because I took out a $10,000 loan somewhere else.

Care Credit, their customer service & interest rates are horrible. I had a bad experience with them when I paid off my account in full. 2 days later the balance showed it wasn’t paid. I submitted payment again which was $9,987. Synchrony (care credit) deducted this amount twice from my account and wouldn't refund me. I had to get my bank involved who retrieved the amount. Care Credit charged me a $34 fee (for paying me back the $9,987 they took from me); a fee I never knew about because the notice they alleged they sent to me was not received. I thought I was paid in full. They reported to the credit bureau a 30 days late pmt, which reduced my score from 800 to 720. They were unwilling to help clear this up. A Supervisor kept talking down to me as an Example, telling me she wasn’t asking open ended questions when I gave more than a yes or no answer. Yes, that did upset me and yes, I did ask her if I was being interrogated or being questioned. The experience with them was beyond bad! If I could have rated them a zero, I would have.

I applied to see what credit limit they'd give me. Since doing so I have been receiving nonstop calls, emails and letters. To the point of harassment. Not only from them but for companies they sold my information to. I was considering going through with them but if this is how they act before I even sign the dotted line, I can imagine how they'd be once I owe them money.