CareCreditReviews of carecredit.com

They have processed my payments incorrectly multiple times. This has left me so upset because I make my payments on time every month and yet they have hidden my so called expired promotional purchases with balances due, which never had their payment allocated correctly for my statement so that I keep getting charged interest and when I called, they keep telling me that I’m unable to file a dispute because they can’t track down how my payments were allocated incorrectly. This is such a predatory company. Please do not trust CareCredit.

I received a card with care credit with a limit of $7000. I used the card twice. Once for the entire $7000 and paid it down to under $3000. Then I used it again for $3000. Then I noticed my limit go down. It has happened 4 times. Everytime I get the balance down and the available credit goes up they lower it. This hurts your credit score. Utilization ratio goes up!!!!! They do not send out a notice or a reason why. Customer service only says we review your account regularly and make adjustments as needed. I’ve had their card for over two years and never missed a payment. I can’t wait to pay this off. I may as well close the account and deal with the drop in my score. Then rebound. No sense in letting them continue to hurt my score.

This company spams my email constantly with no ability to block or delete. I have no idea how well they work, but have no interest in their spam, nor would I ever use them because of the negative feelings I now have towards them.

Just a terrible financial institution. Did help out during an unexpected emergency. I pay 1k a month have set up auto pay that never works so they hit you with the late fee. Manger just hung up on me when I called and gave my name and the reason I was calling. No call back so it was intentional. Spoke with Hugo today (the manager at 6:45pm he asked why I was calling I told him he hung up right away TERRIBLE COMPANY THIS IS FOLKS THERE ARE OTHER WAYS DURING AN EMERGENCY!!!!

Care credit has a awful customer service period. You will wait over half an hour for each call only to find out.You'll have to call about two or three times to get through.Because you will run into someone that doesn't know what they're doing.They hang up on you. You will experience that.They don't listen to your needs, but rather what they think.Your needs are. They they will have the customer service manager with no experience. When you finally get to someone that can talk to you. According to my experience, it was someone from synchrony bank called Marianna. What's an awful manager. She was combative, right out the gate, and she just was talking to me like I was a child. When I stated to her what my concerns were in customer service and how they even had me waiting for over 2 hours. She was more worried about how else can she help me? As opposed to helping me put in a complaint. She kept talking over me and she did not care by dismissing my concerns on my account with my name and was just giving me whatever she could to lure me away from my main objective, which was to concern on my account. I now have read a lot of customer service reviews and realize that I've dodged the bullet by them. Not being the ones that I use to care for my pet. Their customer service is absolutely awful, and they will do everything they can to detour. You from your main concern about your account and dismiss your needs. Based on my experience, I am sharing this with you so others don't go through weather.Myself and my family went through.

carecredit providers are not loyal with their customers and charging the balance which doesn’t belong to me and it was fraudulently charged from Earth spa with a conversation that I can cancel this service any time and I did cancel within one month. I did not get a single Facial from them out of 12 but they charge me 2200 and CareCredit is helping them and charging me. These are fraudulent charges against I will fight and I will not pay a penny to them be aware of care credit.

If you make a duplicate payment, they WILL NOT refund the payment instantly to you no matter what. They tell you that you have to speak to a manager but the manager will not do it either. All they will do is mail a CHECK to your address and it takes 2-3 WEEKS. This is very very poor service and it is a lie that they cannot reverse the payment. They take our payments instantly and electronically so that means they can easily reverse the payment instantly and electronically. Also, they need something in place to prevent a duplicate payment in the first place, otherwise they need to return the second payment immediately. They refused so I want to let people know of their shifty policy.

Calling it CareCredit is misleading—ScareCredit would be a more accurate name. My experience was extremely disappointing. The payment terms ended up costing me far more than I expected, and I felt the way everything was presented wasn't as clear as it should have been. I regret opening this account and will never use it again. Read every detail before signing up, because you could end up paying much more than you anticipate. I would not recommend it to anyone.