Care that's delivered to YOU. That's the promise behind CareBox, a telehealth platform making medically guided weight loss accessible to every American, regardless of socioeconomic background. Patients connect with licensed providers who prescribe personalized GLP-1 treatment plans using semaglutide or tirzepatide, shipped straight to their door. Plans start at $79/month with no long-term commitment. Getting started takes minutes: a 2-minute online intake, a provider review, and if medically appropriate, treatment begins with ongoing clinical support.
Carebox (carebox.org) has 221 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
carebox.org
Website
carebox.org
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Everything going well so far. Quick call back. Medicine came quickly and came cold.
Response from CareboxOct 8, 2026
Thank you for the great review! We’re so glad to hear everything is going well so far. It’s great to know our team got back to you quickly and that your medication arrived quickly and cold as expected. We really appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
EB
Evelyn B.
Would recommend it to family n friends
Would recommend it to family n friends
Response from CareboxOct 8, 2026
Thank you so much for the kind review! We really appreciate you recommending CareBox to your family and friends. We’re glad to have you with us and appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
KM
Kelley M.
I love how they reach out to you and…
I love how they reach out to you and make sure you are understanding everything and have everything you need! Ariana was a great customer service person that reached out to me she was so nice and patient.
Response from CareboxOct 7, 2026
Thank you for the wonderful review! We’re so glad to hear Ariana was able to help and took the time to make sure you understood everything and had what you needed. We’ll definitely pass along your kind words to her!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
BS
Benjamin S.
The leader in the industry
The leader in the industry! By far! Great customer service and an affordable price point. Highly recommend!
Response from CareboxOct 7, 2026
Thank you so much for the kind words! We’re glad to hear you’ve had such a great experience with our customer service and that you find our pricing affordable. We really appreciate the recommendation and your support of CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
CA
Carrie
I was very excited to start but VERY let down.
I was very excited to start. Got my first month fast. That was back in August. They charged me on September 19th. For my second month, but never sent it to the pharmacy. I called the week I should have gotten it in the mail. I was told sorry we forgot to submit it. So they submitted it October 1st . Then I get a notification said I will be charged for my third month on October 17th. Today is October 6th and I still have not received my second month. It won't be here for 5-10 business days. They told me I could not get a refund because it's already been sent to the pharmacy. But the pharmacy does not have any in stock for at least a week. They still planned to take my third payment even though I had not had the second prescription sent. I have been with out for 17 days now and still have to wait another 10days. This is crazy. It's not affective only being on it every other month..... I DO NOT Recommend THEIS COMPANY
Response from CareboxOct 7, 2026
We’re very sorry for the frustration and disappointment this experience caused, especially after your first order arrived quickly.
We reviewed your account and can confirm that you were charged for your second month on September 19. Your medication instructions were available on September 17, but because the payment had not yet been completed, the prescription was not sent to the pharmacy. Once the payment was made, the prescription should have been updated and sent, and we failed to complete that step.
When you contacted us on September 30, we escalated the issue and the prescription was confirmed with the pharmacy that same day. We understand this delay left you without your medication, and we’re sorry we did not catch and correct the issue sooner.
We also paused your account so you would not be charged again while you were still waiting for your second shipment. We completely understand your frustration, and we apologize for the inconvenience and the gap in your treatment.
Thank you for bringing this to our attention and giving us the opportunity to review what happened.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
AD
Alain D.
Great costumer service and very fast…
Great costumer service and very fast from ordering to receiving my prescription.
Response from CareboxOct 7, 2026
Thank you for the great review! We’re so glad to hear you had a positive experience with our customer service and that everything moved quickly from ordering to receiving your prescription. We really appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
MA
Marie
Great Customer Service
The Customer Service Representative that took my call was able to clarify some confusing issues for me. He very kind, patient and knowledgeable. I appreciated his assistance and I feel much better after speaking with him.
I have nothing but good things to say about Get Thin. It works!
Response from CareboxOct 5, 2026
We’re glad to hear our customer service representative was able to clear things up for you and that you felt heard, supported, and comfortable after speaking with our team. We really appreciate the kind words!
We also noticed you mentioned Get Thin in your review. You’re now with CareBox, and we’re happy to have you with us!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
MH
Michelle H.
So helpful for me and understanding
So helpful for me and understanding
Response from CareboxOct 2, 2026
We’re so glad to hear our team has been helpful and understanding. We really appreciate you choosing CareBox and are happy to be here to support you along the way!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
