Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Patrice P.
The site is user friendly. I like that background checks are done and if you need a full time employee, that's available too. Jainaba Fatty is very nice and my mom liked her as well.
Response from Care.comMay 6, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
-JAAX- S.
There are a number of old profiles on the site. They don't respond. So they must be obsolete. Therefore I had to message a plethora of cleaners before I got a response.
Response from Care.comMay 6, 2026
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us at [email protected]. Please include Reference Number REV-026916 when you email.
Caitlin
It is easy for families to see my profile, and for me to see available opportunities in my area. I love the search feature that has a radius of search from a chosen location. The profile section is easily customizable and has flexibility to help my best abilities shine through to families. I really appreciate the opportunities I’ve come across on this app! It has allowed me to begin work that I truly love and connect with families I can help. The tips are helpful and the app provides a lot of information and helpful safety features as well.
Response from Care.comMay 5, 2026
We love hearing this! Thanks so much for sharing!
Linda S.
Care.com is a wonderful app I been using it for about 5year i have been working since then I been helping a lot of people when they need it.Is a good way to find a job also for the patient to find caregivers it's save if something doesn't look right I reported and Care.com take action right away so we can be safe 😊 Care.com
Response from Care.comMay 5, 2026
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Heather Van R.
Easy to see reviews and pick a caregiver. Love this service and the peace it provides
Response from Care.comMay 5, 2026
Thank you for this fantastic review! We are really happy to hear that you are having a positive experience!
Vermont C.
Effective way to match with families seeing high quality caregivers.
Response from Care.comMay 5, 2026
It's wonderful to see that you are happy with our service, and we really appreciate this great review!
Zanasta
The service is built around fake and dead profiles. They also charge you randomly and dont respond to you when you question them.
Response from Care.comMay 9, 2026
Please be assured our site is legitimate and the profiles are real. However, I am sincerely sorry for your frustration, and would like to invite you to contact us directly at [email protected] or at 888-498-1821 so we can assist with your concerns. Please include Reference Number REV-026911 when you contact us. Thank you!
African D.
Care.com is undoubtedly one of the best platforms for connecting caregivers with families, and it has created many valuable opportunities for people in the caregiving industry. However, one concern I have is that caregivers often do not feel they have an equal voice on the platform. In situations where a caregiver is treated unfairly or receives an inaccurate review, there appears to be NO support or resolution available. At the same time, families are able to leave public reviews that can significantly impact a caregiver’s reputation and future opportunities. Caregivers are just as important as the families they serve, and there should be a balanced review system that allows caregivers to also provide honest feedback about the families they have worked with. Creating a fair and transparent environment for both parties would strengthen trust and accountability across the platform. #CaregiversAlsoMatter
Response from Care.comMay 9, 2026
We appreciate your feedback, and I want to assure you that I have documented your comments for our Management team's review. If you'd like any assistance, please reach us at [email protected] or at 888-498-1821 and we will be happy to help. Please include Reference Number REV-026910 when you contact us. Thank you!
