Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Krysti
Excellent service! Have used it on multiple occasions.
Response from Care.comAug 5, 2015
Thank you Krysti for continuing to use Care.com for your care needs. We truly appreciate your membership and look forward to assisting you again in the future!
Jennp
This is the second year I have used Care.com to find an after school sitter and both times have been extremely pleased with the sitters we've gotten. I would recommend this to anyone looking for child care.
Response from Care.comAug 5, 2015
That is wonderful news Jenn! We are so happy to hear that you decided to join us again for your new search, and that you were able to find a caregiver both times! Thank you very much for sharing your experience and for your positive review :)
Layla M.
It's very difficult to find someone, maybe what I need is too specific but the most frustrating thing is that many people send an initial interest email in the position, but then never reply to follow up emails. Possible they are expressing interest in multiple positions at a time, but it's a waste of my time and money, and generally disappointing. I have had better luck asking for referrals from people I know.
Response from Care.comAug 5, 2015
Hi Layla, Thank you for taking the time to share your experience and I'm sorry if your search has not resulted in a caregiver. Please know that in addition to posting your job you can also reach out to caregivers who you think would be a good match. Finding the right caregiver can sometimes take longer than anticipated and I hope you stay persistent with your search. If there is anything we can do to help please feel free to email us at [email protected] and we will be more than happy to help.
Spectrin
So many Great Profiles... But nobody responds.. This shouldn't be so hard to find some who wants to make $17/hour to watch one 5 year old boy. So frustrating.. I've wasted so much time on this site.. It's so Rude that people don't respond with a "Yes" or "No" Please
Response from Care.comAug 5, 2015
I completely understand your frustrations and I'm very sorry you have not received any responses. We would be happy to take a look at your job post and provide you with tips and suggestions. Additionally, in our Advice section you will find many helpful articles to help with your search as well as information on what to do when you are not receiving responses to your job post. If you have any trouble locating these articles or have any further questions or concerns just email us at [email protected] and we will be happy to help.
julie
I was charged when I thought I had canceled the membership. Care.com refunded my money easily and was very quick to respond. That is unusual in this day and age.
Response from Care.comAug 4, 2015
Thanks Julie! We are thrilled to hear you had a positive experience using Care.com and that our member care team was able to quickly assist you with your membership! Thank you for using Care.com and we wish you all the best!
kimberly R.
I had a great experience with the service, and when there was a billing/upgrade question they handled immediately.
Response from Care.comAug 4, 2015
Thank you so much Kimberly, for your strong recommendation. We are so happy to hear that you had a great experience! Thank you for using Care.com and for taking the time to share your feedback!
Carah L.
The site is lovely; however, I am very disappointed that people do not respond back to your job postings. I have been trying to hire a person to clean my apartment all week and they don't even have the decency to respond back to me. I am not saying that you have to accept the job, but at the very least they can decline so people aren't in limo. I requested a phone interview, they never called even though their schedule listed them as being available. I am starting to feel like this company should be extended my membership another month for free due to lack of response. This is not at all what I paid or signed up for. I would appreciate some assistance on these matters. Clients should be held to some sort of standard if they want to be on your site.
Response from Care.comAug 4, 2015
Hi Carah, I truly apologize for your experience thus far. Care.com is a self service site however, we do encourage our members to respond in a timely manner and I'm sorry if this has not been your experience. We would be happy to assist you with your next month's membership by providing you with a promotional code. Please just email us at [email protected] and we will send that to you! Furthermore, we also have many helpful articles with tips on what to do when you're not receiving responses. To find these articles just log into your account and click the green tab labeled "Advice", then "Articles" and scroll down to click on the "Housekeeping"link. Here you will find many helpful articles to assist you with your search. Any further questions or concerns feel free to email us at the address listed above. I hope this helps and that you are able to find a housekeeper very soon!
CJ
So far I'm not impressed. I had only 5 people apply. One applicant hadn't paid enough attention to see that the job schedule didn't match her class schedule. Three of them didn't respond to my follow up emails, after 3-4 days. I scheduled two phone interviews: one of them cancelled the phone interview, and then failed to follow up afterwards, the second didn't even bother to cancel and was just a no-show. The only one applicant that followed up in a thorough and timely fashion had already taken a job.
Response from Care.comAug 4, 2015
Hi CJ, I'm very sorry that you have not yet found a caregiver to match your needs. In addition to posting a job please note that you are also able to run searches and send messages to caregivers even if they have not applied to your job. Searching for a caregiver can take some time. I hope you stay persistent with your search and are able to find a caregiver that is the right fit for your family! If you would like to extend your membership please send us an email at [email protected] and we will be happy to provide you with a promotional code. Good luck!
