Care.comReviews of care.com

Response from Care.comNov 9, 2015

Hi Mary Ann, Thank you for sharing your feedback. We're very sorry that you were not able to reach us. Our Member Care team does respond to email messages with in 24 hours and if you did not receive our response please check your spam or junk mail folders. If you are still not able to find our message please take a moment to resend your email to [email protected], and please include your phone number so we can call you if necessary. Thanks again for reaching out and we hope to hear from you soon so we can resolve any issues that you are experiencing.

Response from Care.comNov 9, 2015

We're very sorry you feel this way and that you didn't find Care.com useful. Please be advised that you are not required to pay in order to view profiles, that feature is included in our free Basic Membership. Additionally, Care.com does run verification checks on all members based on the information they provided, and the Preferred+ Background check you are referring to does include a Social Security Number Verification, National Criminal Database Search, Sex Offender Registry Search, Federal Courthouse Records Search, State/County Criminal Records Search, and a Motor Vehicle Record Check. We're very sorry if you did not find that information useful and if we can provide further assistance please don't hesitate to contact us [email protected] or by calling our toll free number at (877) 227-3115.

Response from Care.comNov 9, 2015

Thank you Lauren, for sharing your feedback. We apologize that you weren't able to find a caregiver this time around. If you would like to continue your search for care please let us know via [email protected], and we will be happy to look into this issue for you. Once again, we apologize for your experience and hope to hear from you soon so we can resolve this issue for you!

Response from Care.comNov 9, 2015

We're very sorry to hear that you've had 2 last minute cancellations and have not received many responses. If you have not posted a job yet, please take a moment to post your job, as we find this is the most effective way to find a caregiver. However, if you have posted a job and would like to update your job post you can do so at any time. The more details you can include to your job the better! Additionally, you are also able to share your feedback with those 2 caregivers by posting a review directly to their profile. We also have many helpful articles to assist you with your search under the "Advice" section on our site. We hope this information is helpful and if you have any further questions or concerns please don't hesitate to contact us anytime at [email protected]. We are always here and happy to help!

Response from Care.comNov 9, 2015

Hi Ellen, Thanks very much for taking the time to share your feedback and experience! We're thrilled to hear that you've found many great care providers and hope you continue to use Care.com for your care needs. In regards to the interface and navigation, please try clearing your cookies and cache from Care.com and also try changing your internet browser. If these suggestions don't help please don't hesitate to call or email us for further support at (877) 227-3115 or [email protected].

Response from Care.comNov 9, 2015

Hi LaDessa, We're very sorry for your experience and appreciate your feedback. If you still have unanswered questions regarding your account please don't hesitate to call us at (877) 227-3115 and we will be glad to further assist you and address your concerns.

Response from Care.comNov 9, 2015

Hi Yene, We're very happy to hear that you found Care.com easy to use to find care! We do understand your concerns and appreciate your feedback. If you would like to continue your search we would be happy to provide you with a promotional code to help with the cost of your membership. Please reach out to us via [email protected] and we'll be happy to send that to you. :)

Response from Care.comNov 6, 2015

Hi Christa, We're very sorry to hear this and would love to resolve any issues that might be affecting your search. Please reach out to us via [email protected] so we can further assist you and address your concerns. Hope to hear from you soon.