Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Kyle
I was scamed several times on care.com. anyone can claim they are a pro or an experienced caregiver or cleaning person and scam you out of hundreds.
Response from Care.comNov 12, 2015
Kyle, safety is a top priority for us here at Care.com and we are so sorry to hear about your experience. Can you reach out to us at [email protected] with more information so we can forward this off to our Safety Team? Thanks for your cooperation!
Momto2Teens
While the site is easy to navigate, the fees charged are ridiculous. And when you cancel your service it seems the cancellation takes awhile as you still get charged even though you cancelled and didn't use the site.
Response from Care.comNov 12, 2015
Momto2Teens, thanks for sharing your feedback with us. We're glad you found the site was easy to navigate and appreciate your feedback on our subscription fees. Once an account is set to downgrade, it is set to downgrade at the end of the current billing cycle. If you would like us to look at any charges on your account, please send us an e-mail at [email protected]. Thanks again!
Sally
I have ongoing care needs for my special needs daughter. Care.com has taken my job posting off in their time frame, not mine. I have very few people applying for this position.
Response from Care.comNov 9, 2015
Hi Sally, Thanks for reaching out and sharing your feedback. All jobs will automatically close after 30 days however, you are able to edit this and change the closing date of the job at anytime. With that said, if your job has been closed and you would like to re-open it you can simply log into your account, and click "My Jobs" on the left side of the page. Next, find the job you would like to re-open, click the “Re-Open Job” link just below your job post’s title, make all the changes you’d like, update the “Start” and “End” dates on the job, and click “Submit.” I hope this helps, but if we can be of further assistance please reach out to us at [email protected]. Thank you again for sharing your experience and hope you are able to find a caregiver for your daughter very soon.
Jennifer
I'm sure it's technically legal, but it's SO frustrating to be a busy mom and have your account suddenly auto renew without any prior notification. Of course, they could send an email telling you that your account is about to expire so you could act and decide if you want to renew, but they don't. I am extremely busy with a young child and just can't keep track of all these little details. If I had been notified, I absolutely would have cancelled. Instead, I was charged an excess of $100 even though I haven't logged onto Care.com since hiring a sitter in August. I am really frustrated with this service.
Response from Care.comNov 9, 2015
Hi Jennifer, We apologize if you were not aware of our automatic renewal feature and appreciate you taking the time to share your feedback. All memberships do automatically renew until canceled and this is highlighted for you when you upgraded your account, and is also stated in our Terms of Use. With that said, we do understand details can be overlooked or forgotten therefore, we would be happy to review your account. Just reach out to use at [email protected] or by calling out toll free number at (877) 227-3115 between the hours of 10am-6pm EST Monday through Friday.
Don
I have used Care.com roughly for over a year and a half now. And I have not been disappointed with the help of finding a good care giver. Thank you for being there and assisting with so many different needs of help.
Response from Care.comNov 9, 2015
Hi Don, We're so delighted to hear that you've used Care.com and have found so many caregivers to fit your needs! Thank you for taking the time to share your feedback and we wish you all the best!
Sara S.
I am including my previous review below and just realized care.com responded to my review and I will definitely respond to them but I wanted to lower my rating because I have consistantly received applicants that sound so excited about the job listing I posted but when I replied and asked what their availability-I never heard back from them after today I have had it with care.com. I realize care.com isn't responsible for who applies to be one of their sitters/nannies but 3 out of 4 of the applicants that applied all excited and then I never heard from them again are Care Match - I have to wonder if they get incentives for that. One applicant who wasn't a care match had contacted me on 11/18 and said she was the one for the job and was practically gitty when I replied to her message and we had some trouble with making time for an interview because of the holidays and over 4 days later, I hadn't heard from her and she was supposed to come over the next day and she waited until 7pm the night before to say she can't do the interview or the job. I have been on and off this site for more than a few years so I am done. I emailed 4-5 caregivers to ask them to look at my job posting and only one responded after a week and said she wasn't available but then I noticed she was FEATURED that week? How can you get Featured if you are not taking jobs. And when I looked at one of the Care Match applicants that applied for my posting all of a sudden who 4 yr old was a 7 yr old. There has got to be a way for care.com to try to give reminders to have caregivers update their profiles. One caregiver who was also FEATURED in my town, I looked at her profile she had a 3 out of 5 stars because she refused a background check. I would have given her a 1 star--how can she be featured. I am done with care.com. I appreciate the response from care.com, I will definitely be contacting them. I have used care.com a few times and when I posted a job, I always got several applicants. This time even though the job description is pretty much the same, I have only received about 3 applicants that I think would fit the position and one has already found a job. I am not very happy with care.com right now. I actually found a great sitter last winter and she stayed until she found a 40hr/wk job in August. I don't know what has happened with care.com since I was looking last winter. I posted a job in two different sections like I did before only 2-3 wks ago and have only have 1-2 sitter applications? I have never experienced such a low response. Now I am going to have to hand pick sitters and email them which will take more of my time. If I had the extra money, I would just cancel this 3 month membership and go over to the other big sitter/nanny site.
Response from Care.comNov 9, 2015
Hi Sara, We're very sorry to hear that you're not receiving responses to your job post and appreciate you taking the time to share your feedback. Sometimes, updating your job and including more information is helpful. The more information you can provide the better! Additionally, under the "Advice" section of our site we have many helpful articles to help with your search. If you are still having trouble finding a caregiver after updating your job post and reviewing our articles, please don't hesitate to reach out to us at [email protected] or by calling out toll free number at (877) 227-3115, and we will be happy to further assist you. We hope you stay persistent with your search and are able to find a caregiver very soon.
Zakkiyah
Excellent service! Care.com shows you the best there is, so you won't have to worry.
Response from Care.comNov 9, 2015
Hi Zakkiyah! Thank you so much for sharing your positive experience and for your 5 star review! We're thrilled you've found Care.com so useful and appreciate your feedback :)
Joseph L.
Anyone in a position to need a caregiver is very busy already. I signed up for care.com to find a caregiver for my new child. That was 18 months ago and I am still struggling to get my account cancelled and STILL getting charged! There is no customer service to speak of and staying on a phone 20-30 minutes is impossible for anyone who actually has a child. I am now going to have to file a dispute with my credit card company to deny charges. My advice is to not become involved with this company. It is a scam to acquire credit card info and ghost charge busy parents that then cannot cancel the service.
Response from Care.comNov 9, 2015
Hi Joseph, We're very sorry you're having trouble canceling your membership and I'd be happy to explain how you can cancel your membership by downgrading your account. First, log into your account, click on the "Account & Settings" link located on the left panel. Next, scroll down to the "Membership Information" section and select the option to downgrade your account. When you downgrade your membership you will always receive a confirmation sent to your "Alerts" folder in your Care.com inbox. If you don't receive this just let us know via [email protected] and we will be happy to take care of it for you. Thank you again for sharing your feedback and we apologize for your experience.
