Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Lisa
3 people on your team dropped the ball with me and skirted the issue that I am out almost $500 because of your automatic renewal service that I never intended to sign up for!
Response from Care.comJun 15, 2016
We're sorry to hear your frustrations, Lisa. Thanks for letting us know about your experience, we'll send your feedback to the right department. Have a good one!
Karissa
People are on there but don't respond to emails or messages so why bother being on there?
Response from Care.comJun 15, 2016
I can understand how that can be very frustrating, Karissa. Although we are a self service website, we expect everyone to practice common courtesy and make sure they reply to all of their messages and inquiries. Unfortunately, this is not always the case. I suggest leaving a review on their profiles to share your experience with them to the Care.com community. Have a good one!
Terri
I was worried about finding someone to watch my son. I had several options to choose from and found the perfect person for our family.
Response from Care.comJun 15, 2016
That's awesome, Terri! Glad to hear you found the best fit for your son, thanks for sharing your experience with us. Have a great day!
LBFlorida
I was not able to retain a babysitter or even obtain one interview from the applicants I narrowed the results down to. Most applicants were young and unprofessional, some applicants were 15 years old (too young In my opinion to leave home alone). It was a waste of my 60 dollar membership and time.
Response from Care.comJun 15, 2016
We're sorry to hear you didn't find the right sitter for you and your family. We appreciate your feedback.
Lisa
Should send email when one week till close of subscription
Response from Care.comJun 15, 2016
Thanks for your feedback, Lisa! We'll send that over to the right department on your behalf. Have a good one!
Susan
We have been able to connect with a number of different people who can help us out by caring for our animals and house. The profiles allow you to evaluate their experience and background, and the recommendations really help you understand how good a job they've done for others. The interface makes it easy to connect with lots of people. The membership fee (for both providers and those who use the services) is well worth it. I much prefer this model to the TaskRabbit/Uber model of payment through the website.
Response from Care.comJun 15, 2016
That's for the positive feedback, Susan! We appreciate your comments and glad you found the site helpful. Enjoy your day!
Linda
Website is very difficult to use. Information on caregivers is either incomplete or difficult to obtain. How do I get out so I am not charged another membership fee?
Response from Care.comJun 15, 2016
Thanks for your feedback, Linda. You can set your account to downgrade at the end of billing cycle so you dont get charged again, go to Account and Settings > Membership Information > Downgrade. You will get a confirmation email once you successfully set your account to downgrade. You can also email us at [email protected] and we'd be happy to do this for you. Have a good one!
Perry
Found the perfect person for my cleaning needs on the first email. Great service.
Response from Care.comJun 15, 2016
Excellent news, Perry! Thanks for sharing with us- have a great day!
