Care.comReviews of care.com

I attempted to subscribe to care.com from my iPhone and was charged the > $200 amount. However, the app did not recognize that I paid for the subscription. Therefore, it was recommended that I purchase the subscription through the website. Once I did, I realized I was again charged the full amount (double charged). After several email requests from me to care.com, the company refused to help rectify the situation or refund my money so I would not be double charged. I definitely would not recommend this site or service to anyone. If a zero rating existed, they would receive a zero, unfortunately the lowest rating I could give them is a 1.

Customer Service helped me so fast, and so efficiently. I was having trouble navigating the website and when they spelled it out for me in a way that did not make me feel stupid at all (like many other businesses do!). They also followed up not once, but twice! with more navigation tips and to ensure that I did not have any other questions.

Very unhappy with the Care.com service. I've lost money, received no helpful service, and overall have significantly wasted my time. Good concept, horribly executed for only the company's benefit.

Dissapointed and disgusted with this disrespectful,dysfunctional and disgraceful non existant customer service. Coupled with the worst listing of caregivers and a scammimg billing business model this awards Care.com the most tragic internet service in modern history.

DO NOT REGISTER WITH CARE.COM. In accordance with the other poor reviews of this company I am disgusted by the lack of user support and the service in general. I attempted to make contacts for about a week after I first signed up and then realized the service was not organized or functional, and had scamming agenda masked by a convoluted interface and user hierarchy. Avoid this service entirely -- it should be pretty easy to find a better one.

I am at a loss as to why any of us as succumbed to a company like Care.com. The website appears not to be updated properly and I found myself applying for a job that no longer existed. Of course the credit system meant that I paid for this but did not get a refund. When I e-mailed Care.com with my concerns the initial response was perfunctory but not rude, suggesting they would e-mail the family to ask them to reject my application. Subsequent responses to my continuing concerns, however, were rude, impatient and totally unacceptable. When I asked if I could have the name or department to whom I could address my complaints I received no response at all. I am disgusted and would never, ever recommend care.com to anyone.

I connected with a wonderful girl to start providing child care for my son two days a week, that was fast and simple. When I canceled my account before my free trial was up there wasn't any email confirmation or anything that boldly said "ok you are done and won't be charged" the website became glitchy on my phone and would freeze up making me uneasy about whether or not I was actually cancelled. I emailed the team and received a reply back 30 minutes later that states that I will not be charged and I am fully cancelled-- we will find out tomorrow when my trial is up to over. I am saving the email just in case but if all works out I will for sure continue to passing next positive vibes to my mommy friends. My only negative was the complication of the cancellation process and even though there was immediate response to my email, a confirmation email three days ago when I initially cancelled would've sufficed and saved me worrying all weekend.

One star is too much. I purchased 25 credits (at £19) expecting to use 3 credits per customer that care.com put me in touch with. Within a week or 2 I had seemingly used 24 credits. There is no clear credit history on your account to dispute excessive and unaccounted for credit use. We recollect applying for 3 jobs equating to 9 credits. I emailed care.com and they insisted I had applied for 12 jobs! the same job 3 times (why would their system allow this repeated application, even if it were the case - they refunded just 6 credits saying they had a "bug"!!!!). Their first response also informed me it was an extra credit to send the customer a message in addition to applying for the job. Their second response (48 hours later) said it was an additional 2 credits to send a customer a message! They seem to make their charges up as they go along. Also they claim (when selling you their service) that you receive a partial refund on unsuccessful applications, which we did not! -when this was queried they said you do not receive the refund unless the customer ticks a box (but they claim they do remind the customer to do this!!). To say this company is not upfront about their charges is an understatement. Care.com - Please do not reply suggesting that I email you (as per other reviews) , I've twice emailed you to express unhappy with the service. In the first email I requested a telephone number, in the second I enquired what is your formal complaints process. Both questions completely ignored. Considering reporting to trading standards.