Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing6,298 approved reviews, newest moderated first
Nellie B.
Rubbish. I signed up because it suggested there were lots of local childminders available to choose from. I posted details of what childcare I needed. Allegedly a number of the childminders have sent messages but I am not able to see these 'messages' unless I cough up money. At no point was I told I had to pay to see messages. £29.00 to read messages??? Come off it!
customer richard P.
Terrible, Had meet and greets set up. And they cancelled at last minute. Two times. Two different caregivers. And you can't put a complaint on their site! Complete RIPOFF! Not even worth one star, but that is the lowest I can rate. Counted on them, and they left me high, and dry! Do not use this company!
MB in K.
You have to pay up from to see what they offer, then you get no responses from the people listed as caregivers. No refunds, no way to contact customer service listed on their website. Terrible company - avoid them.
Dave
Same as everyone else it is a total scam. They refuse to refund membership fees after failing to provide even 1 person that wanted to work. Smells very fishy and SCAM like. Horrible company that once they get your money you can forget about any service from them. Just a word of caution - stay away.
Renee B.
I tried signing up and it wouldn’t work. I was told I wouldn’t be charged but they charged me anyway. When I tried to call about it they wouldn’t pick up and don’t offer over the phone help you have to do it by email or look for your question in FAQ’s. Horrible service for people trying to find work.
Yu
I paid for membership and found a sitter. I paid for a trial sitting/interview and for background check on the sitter only to have the sitter bail-out before her job actually starts. And when I tried to repost the job, I was notified that my membership was cancelled by care.com without any reason.
Earl B.
I usually spot these scams before I commit my money, but I spent the money to see the message from someone responding to my request for help, only to read a reiteration of the person's profile. And nothing since. ProTip: when you cancel, take a screenshot of your message, then e-mail it to yourself. Otherwise you have no proof you cancelled.
Deborah R.
Don't use this service. It is $155 to get a basic membership in which you are not able to contact anyone. For that privilege you have to pay another 155 to upgrade to premium and this auto renews. There are no refunds and there is no way to contact them. You sign up and you are in for $310 and may be no use at all. I would have give negative stars but it would not let me enter a comment unless I selected two stars. They suck
