Care.comReviews of care.com

Care.com's "Free" account isn't free. You can look, but you cannot message anyone unless you PAY (show me the money!) I'd give them one star but after care.com extorted $37 from me, I was able to message a caretaker that we ended up hiring. And, don't pay for their background checks. Find your own company.

Care.com has charged me a recurring $43 for posting a housecleaning ad. I never approved any type of membership. I asked them to provide any forms I clicked to agree or any documentation that showed I signed or approved a membership and they could not produce it. I asked to be refunded as they can tell I have never again logged in or even interviewed/ reviewed anyone for the job I originally posted. They denied a refund for more than just one month.

I feel like an idiot, should have known better, should have read the reviews first! Paid the $14.99 "background" check fee and applied for several jobs. Days later still pending. I currently work in a correctional facility where my background check took one day to clear. It also keeps prompting me to pay for... another background check? I was so confused because that is what the $14.99 is supposed to be for. So I thought I would call them or reach out via their help center. Non existent. Could find zero contact info. Tried to cancel my membership or remove my credit card on file. No can do. So I just replied to one of the spammy emails they keep sending. Hope it goes to somebody.......

I posted a job for a nanny on cate.com. Next day I had two replies from someone. I was desperate to find one so I convinced myself to pay £23 for a month- they sent me a 20% discount code. Just to realise that the pretend nanny has sent me reiteration of her profile. I replied to her but only to find that her account was cancelled two days later. Very suspicious and wouldn’t be far from truth if I label them as a scam company. They prey on vulnerable parents who are desperate to find care for their kids. I messaged over 20 nannies on their website to get only 2 replies from those who are also on other website like childcare.co.uk I think most of those nannies in their webiste are fake and better stay away from them.

After 48 hours I realized it was a scam (note only positive reviews on their website). I wish I did more research! They do not have a customer service ticketing system, they only do business through email and instant messaging. They scam care givers and provide zero support, just send you to FAQ sites. You're better off hosting with other services and apps that value their independent contractors. They are a lawsuit waiting to happen. Don't waste your time.

Auto renewal for a service like this is predatory.

I had been on Care.com for two years, Approx 2 weeks ago, I tried to use the service that I had paid $173 for and it wouldn’t work. I wrote to Care.com customer service because they didn’t give me notice that they had shut my account down and I said what’s going on? they said you had an account with us previously and you can’t have this account anymore & I said what are you talking about I have never had another account with your company they came back and said yes you did I said send me the proof and they didn’t. So I wrote them again, & I said maybe you’re talking about one of my cousins who have the same name as me because we are a large family. I said I have a different address different phone number it’s not me and they said yes it is you! How do you like them telling me who I am. They are pieces of crap So I said fine if you shut me down then give me back my $173 money that you took from me! They said i agreed to pay through iTunes & so you must go to iTunes for the refund so I went to iTunes and iTunes saidvthat I had to go back to Care.com to get the refund as it had been just over 3 months and when I went back to Care.com to tell them what iTunes said & to get the money back 3/4 of what was paid, they said they weren’t going to give it back to me! How do you like that! Just beware if you give them any money and they shut you down you’re not getting it back and don’t charge your account through iTunes because they rip you off & are in cahoots with Care.com. so basically they are a scam company. They sign you up, find a way to get you off, even if what they claim is false, & the steal your money they Also shut you down for unjustified reasons so they don’t have to provide you a service or refund the money. I would never use them!! I would imagine that they have an influx of new people and their server can only handle so many people and so they get rid of people they want and they steal their money in doing so. It’s basically a pyramid scheme. BEWARE !!!!

Care.com wouldn’t verify my account due to having an out of state phone number. It also kicked me out of my paid for account multiple times. I do not recommend.