Care.comReviews of care.com

Charged me on 2 different email accounts (I had trouble setting up the first account so switched to my work email). They double charged me. Only found out after trying to cancel the account, continued to charge the 2nd (unknown) account for an additional 2months. When try to call for help, rep says has no auth to help with refunds (even though it is company's error). Gave me an email. Care.com never replied back. I'll call my credit card company to fight these payments. How do companies get away with this? They should be shut down. Don't use them. Also, slim-pickings for care-givers who post jobs on this site. Really, save your money, go directly to an agency or post privately.

Tried canceling service a few weeks after signing up to find a caregiver. No one really wants to work on this site. In order to cancel I had to state why and give rating. When tried being honest and wanting to give a poor rating and not recommend this site, it would not allow me to continue. I had to give a favorable response and rating and recommendation before it allowed me to cancel. I’m going to report this.

Worst customer service ever! They are thiefs! I had a great experience with them last year. This year I went to sign up, literally hit submit and then realized wait... I do not need a sitter now. I can wait until Sept. So I immediately email their customer service of this mistake asking for help and a possible refund. I don't get an email for 2 days only for them to tell me "they reviewed my email and can't give me a refund". No explanation as to why, just that their charges are nonrefundable no matter what. I responded asking to actually speak to a human being to ask why I can't have something done for me because I am not using their service and they took $42 from me. But all I get is the same copy and pasted email saying no refund and disregarding my request to speak to someone. Such a let down. If only the chief executives of this company would see how poorly their company is treating their customers.

False advertising. Horrible customer service. They are not a service. They merely host profiles for you to view. They randomly “feature” profiles for no actual reason. They mistakenly erased my review for one great nanny I gave 5 stars to and wouldn’t even let me update with a new one. Then I had an absolutely horrible nanny for only 3 weeks before ending that employment and she was able to disable her profile so that I couldn’t leave a review warning anyone else. It’s clear she does this frequently because the site allows you to just make a new profile and she can get her same references to write new reviews for her. It’s a scam and it’s horrible the site allows this to go on. They’re letting customers get lied to so you can’t trust who you hire.

Poor customer service. If you subscribe, note that the online portal for cancellation does not work. As such, they will continue to charge you. One must actively send an email or call to cancel the service (despite the misleading information provided that suggests you can cancel via the portal) Very underhanded in my view.

Took my money as care provider Won’t list me Help page is a blank Looked on line to find telephone number. On calling it just cuts off.

Unless you root through the site and find the deeply buried cancellation area, you'll be auto-charged $50 a month without being aware that it's happening. They got me twice with this, so I lost $100. Plus the product is pretty useless for finding someone within a static and limited number of options.

I had tried to get work through this site. They told me a one of payment of £15 was contacted by my bank that care.com had taken £91 even when I sent them proof they still dispute they have taken the money. Care.com is a scam for people seeking work and for people offering work