Care.comReviews of care.com

*SCAM BE AWARE* WARNING - DO NOT USE THIS SITE! Find a company that is actually legitimate/reputable as “care.com” is far from it! They’ll take your money without authorisation from you, do not sign up! You will need to get your cards cancelled or blocked, as they will just keep taking money from your account without your consent. They say you can close your account, But this must be done on a computer, rather than a tablet or phone. This is also UNTRUE No option exists to close your account anywhere on their site! only option available is to downgrade your account, where they will still take your money, and keep your personal details! the phone numbers they have are NON EXISTENT/DISCONNECTED! Good luck getting in contact! Expect to send emails for weeks! IF I COULD HAVE GIVEN LESS STARS, I WOULD HAVE! This company should be ashamed of themselves targeting people in need! ABSOLUTELY DISGUSTED by the way this company treats people DO YOUR RESEARCH & GOOD LUCK REVIEWS BELOW SAY IT ALL

I am sorry I had not read the reviews before using care.com. I have experienced all of the previous concerns...people on the site who are literally not available, difficult to cancel membership, does not explain membership, no numbers to call. I would not recommend this website!

THIS IS A SCAM SITE. The profiles here are literally fake with no response. They charge the credit cards without prior notification. Do not enroll in this website.

i felt tricked into paying for premium - it's a con. i was led to believe i had actual replies, but i hadn't. 2 weeks later still not heard from anyone. The whole thing is probably full of people who were conned into signing up.

I have to say I agree with most of the bad reviews of care.com given on this site. The site makes it very difficult to find the cancel subscription service. They do not list their phone number anywhere on the site. They put it in their billing line on your credit card statement. Stupid place. They also have a customer service staff who refuse to process a refund and lead you toward a chat feature that is equally difficult to find. I have now been waiting on that chat feature for a manager to answer for an hour and a half. I can understand being understaffed for customer service but the design choices on the site are clearly intended to stop people from canceling the service. Also, the basic model of the site doesn't work unless you have a large full time job to offer to someone. Small jobs for a few hours a day are near impossible to find someone to fill. I would try to find another way to find a care giver if I had it to do all over again.

Care.com only gives a hoot about how much money they can charge you monthly, and hope you don't catch them, as You are automatically signed up to the default premium subscription of $41. per month. They do not give refunds under any circumstances, and make it impossible to call and contact them, and even hide how to cancel your subscription. It is disgraceful!!!

The response I received from care.com was a generated response with no emotions or information than what was clearly listed on the site. I can read the website. Care.com also gave me nothing that Facebook can give me. I found my sitter on Facebook not even care.com. And $40 a month recurring monthly is just absolutely ridiculous. What a huge HUGE waste of money. Maybe if the customer service members were reachable and cared at all, it would be worth something, but there is no support from customer service at all. I requested a refund the day I was charged and I did not use the services at all! All care.com cares about is taking advantage of parents in need or care. All they care about money, that’s it!

I am infuriated!!! Once one subscribes, they make it near impossible to cancel. I forgot my password but the reset they send consistently does not load "error". There is no email, no phone, no way to get support. I would NEVER subscribe again!