Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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tisha M.
I hired a housekeeper to provide services every 2 weeks for my elderly mother-in-law. DO NOT hire Debby Lapenske. This service area is in the 53038 zip code. She never spent the estimated time agreed upon at walk through. Only does enough poorly to say she was there. I can only surmise that she figured my elderly mother-in-law with dementia wouldn't know the difference and I wasn't watching.
Ruud B.
slechte organisatie, niet mee in zee gaan
Consumer
Site advertises that it is a free service. After giving them my information and filling out the forms as to the needs of my wife, I get emails of potential care givers but when I open them, I have to pay a subscription fee to even see what they offered! Unethical, the subscription requirement should be stated up front.
Kai
I chose one month subscription and the second month they charged me without my authorization. I tried to connect with them with email, phone and online chatting, none of the above works. They seem not existed on earth. The caregivers I reached out listed as active are not active at all. Very unethical. I will never recommend this website to anyone considering you will be introducing someone to your house taking care of your babies.
I know from E.
They ushered me through the worst experience I have EVER had in my 30+ year career of hospital care for others. I would never recommend them to anyone. It's a shame that they're still operating given the negative experiences so many clients and caregivers have posted. They are clearly unsafe AND unethical crooks. If you care, do NOT go there.
russell B.
Care.com cheats subscribers several ways In my experience as a customer: 1. Site automatically renews credit card 2. Site makes it impossible to cancel charges 3. Site posts caregiver who no longer exist 4. Site does not match job ads with current sitters 5. Site’s technological aspects perplex users never providing true service. 6. Responses to problems do not come for days and weeks 7. Care.com biz model relies on certain levels of deception for revenues. 8. After months, no acceptable applicants were found, care.com did not offer assistance when I contacted them!
wouldn't eat T.
This is horrible company. They come up with reason after reason they can’t publish your ad, like saying my name wasn’t correct. Customer service is non existent so you pay for something you can’t use. You submit complaints about this - almost one month in and unable to use what I paid for and they just downgrade your membership without a refund then quit answering emails altogether. Definitely needs to be reported for the fraud it is. A company can’t ethically bill someone for something you never provide. This is fraud. Paid $85 for 3 months. Did they think this was a donation??
Caitlin
This is a very expensive "service". Caregivers don't seem to get potential clients messages. There is no support. Premium means nothing. Honestly, don't waste your money.
