Care.comReviews of care.com

The supposed one month premium subscription is actually continuous- find out in the small print- So why call it a one months subscription? - very misleading. I feel the people on there system are outdated and probably not linked to the site anymore as you get a very poor response - I sent a message to 86 and only 3 replied. Worst of all-They do not reply when you e mail them.

I was a premium member. I spent forever trying to get a sitter while I was pregnant. They don't have up-to-date people. Half of them are no longer doing the service. I tried to downgrade my service. There is a bug on the mobile device. So I had to do it from the desktop. They charged me 138.00 twice until I was able to get the services downgraded. So I am again paying for services not getting. I called them and they don't answer the phone. So I left messages and well they went unanswered. I guess as long as they have their money it's all good. It really stinks though good concept. Just really bad practices.

The app is no more helpful than a newspaper ad and charges you a NON REFUNDABLE $150 for an annual subscription when you choose the monthly subscription. Their customer service refuses to refund you. Caregivers don't respond to messages, it is a completely useless service for me and my small town. It is unbelievable that they won't refund my membership that I had for 2 days.

This company runs their site like the KGB Secret Police. I used them for years (I've been a Nanny for 15 years and for about 10 of those have utilized care.com). They were constantly harraging me to join their "Premier" service, but I couldn't see the point. It doesn't offer the provider any advantage. One day, after an altercation via text with a client, care.com cut me off from their service. The client and her child were a bit of a nightmare and I didn't mind losing the business (I cared for the little girl 12 Monday nights in a row because both parents had class the same night). But after many children and many years, I had some very nice reviews. Here's the sick part - you call care.com up to say "What is going on here? Do I get to defend myself here? What about all the POSITIVE out there about me?" The answer: we can't tell you why you're prohibited from using care.com forever. So to whom can I speak about this? No one. No one. When this happened to me, about 1.5 years ago, they were headquartered in Massachusetts. Today, they appear to be headquartered in Austin. However, there is no address or phone number on their website. Only contact is through email. So how can one even write a letter of complaint? Do you seriously think an email will make its way to the top of the company? These people run their company like a Gestapo police state. The service is a good idea, but the organization is horrendous!

Waste of time. Made to create an account, provide personal details, filter my search, and select the ads I liked the most. It was only I once I started receiving responses to my post that I was notified I’d have to pay extortionate membership fees to READ THE MESSAGES. Awful business.

Care.com is a portal for matching families and caregivers. Signing up is easy, but it is expensive. The free account cannot send messages. There are plenty of people and profile with pictures. However, like a dating app, it takes a lot of effort to find people interested in the job. There isn't any matching algorithm to find the right person to do the right job at the right time. I haven't found a perfect person for the job yet since I joined. :( May be care.com can be great again after a makeover.

I did not want a membership just agreed to a $10 background check on one person to hire posted. The amount changed to $131.40 unauthorized and the company refuses to reimburse. I am very upset and would nit trust any of their employees.

I was duped at first. I thought I'd found the answer for my elderly neighbor! I typed in my info to join and typed up a little blurb on the job needed. Yay! (or so I thought) So then came my email stating the job had posted. Wow I was so excited to see who was applying and to get the ball rolling. I log on only to find I cannot even view the response from the caregiver because I have to PAY to be a member first. This was not disclosed upon signing up to become a member, so then I went further to read reviews about the company and see that there are tons of negative ones from people such as myself who innocently signed up looking for caregivers for their loved ones, only to find the almighty dollar was demanded before even deciding if you wanted to go with any of the caregivers. Also if you look a their billing/payment FAQs you see that if you purchase an annual membership or anything other than monthly, and then cancel before the end, they do not care and continue to bill you until the end of that period of time. Horrible to say the least. I am so thankful to be able to share my thoughts and hopefully keep others from going through the same thing. Thankfully I never gave out any payment info so I just closed my job listing and will never return. What a shame you cannot just find a network of qualified caregivers in this day and age without having to shell out bucks. The caregiver is not even for me! Why do I want to pay to search for one?