Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Jaina
Don’t use this site! NOT user friendly snd a rip-off. It is forcing me to pay for a background check but I am not searching for employment, I am searching for a housekeeper. The site does not let you choose both, you have to pick one or the other, but they do not explain that at all. There is ABSOLUTELY NO customer service!! Very unhelpful, unreliable, waste of time and money!
Kavida K.
Real scam,. Contacted several people, not one has replied! You pay the abbonement and then no news ... Scam!!!
Shauna U.
Beware of the auto-renew. They will not refund your money even though they know that you did not use the "premium" features that you were charged for. Customer service gives only templated responses and then closes the case.
Richard M.
This is a scam.
Christian D.
This service was an expensive disappointment. I paid $38/month and was unable to find a nanny, received very few inquiries, and very little responses. The UI is tedious to use, especially when messaging. Full messages would not send. When I went to cancel, I received a bill that overdrew the account shortly after. In reaching out to customer support, the chat representative was demanding that my wife gives approval for the chat, even though my name and credit card information was on the billing. They did provide a refund for the month I didn't use, but it still put a bad taste in my mouth considering how expensive it was. They obviously don't read their reviews or they would know that their pricing model doesn't make any sense.
Nancy
I spent £60 for two months subscription. I only found two potential babysitters in that time. Once I cancelled the subscription they blocked me from seeing the messages I'd actually paid to exchange so I lost the details and all the money I spent is completely wasted. Don't use this service. Unethical and overpriced!!
cirrus29
Signed up to the free version of this. They somehow started a monthly subscription even though I never agreed to it. Applying for the money back via our credit card company.
Giorgia G.
For two consecutive months I tried to downgrade my subscription, but any time I would click "downgrade" it would simply send me to a page where I was requested to leave a review. From that page, there was no going forward! Just back! There was in other words no way for me to downgrade. For two months I paid full price, there was no phone number to call and my emails weren't answered. I finally tried to chat with customer service today and apart from keeping me waiting and that I kept being pushed at the end of the line somehow, they were completely unhelpful and basically called me a liar and told me that I obviously hadn't read the rules. They refused to acknowledge any bug in their system and to refund me for these past two months. I am really upset
