Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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nirmal V.
I wish if I can give negative review. These site will keep charging your credit card even after cancellation of membership. All care takers on their site are fake people and all of them have criminal background. We talked to one caretaker and later she was found a criminal. You will not able to complain to them. This website do not perform or give fake background chek of their people.
Sharon D.
I needed transportation to a doctor's appointment. A caregiver responded to my post in her response she had her rate at $20.00 her max rate. When we talked, I told her the trip there and back to the doctor's office would be about 2 hours and another hour and half in the doctor's office. I told her I would pay her for a full day, 8 hours. I thought I was being very generous, she asked me if she could call me back, I said yes. When she called me back, she wanted more money. I was very upset; this is not helping a senior this is taking advantage of a senior. I contacted Care.com numerous times they DO NOT respond. If you post a negative review, it will not get posted. You will only see positive reviews and thumbs-up on their website. I had to finally file a complaint with PayPal. Care.com did finally respond, but not to what I was complaining about. They will not refund your money no matter what even if a caregiver miss treats you and you want to close your account. They don't care about helping seniors. Once they have your money, they don't care what happens to you, they're all about taking advantage of seniors. I do not recommend this place.
Erika D.
If I could give 0 stars I would. So sorry I didn’t look at trustpilot reviews before signing up. Luckily I realized it was auto renew and managed eventually to cancel. No real replies to ad. Ghosted by fake respondants when trying to organise to meet. Shocking they are allowed to operate. AVOID AVOID AVOID
Fran R.
Please get off their website, do not buy their membership Care.com is a scam. The candidates are fakes never answer any communications.
K M.
I have applied to multiple (senior care) jobs on care.com over the last 3 months after paying them for my background check/clearance and having good reviews added from my ex-coworkers. The website constantly tries to get me to pay to upgrade to be able to “see more jobs.” Mostly what I see are jobs that are past the start date. Of course when I apply I never hear back and I have my CNA with over 15 years experience. Complete waste of time!
Katelin O.
Terrible. Where do I start.. costumer service is non existent and rude. The nannies/ babysitters in my Experience were not good.( I know it’s nothing to do with care.com) a babysitter fell asleep mid day while letting my children watch tv while she was here. One was a no show no call and it’s impossible to get someone to watch my kids. Waste of money and care.com will do nothing for you if you want to make changes to your account. SAVE YOUR MONEY!!!
MrTommarr
Waste of time and money, deceptively marketed to lure you in, not one single reply to my advert for a dog Walker? I paid £30 for a Single Month subscription ( so I could trial the product) only to discover it’s another…. you guessed it…auto renew! Currently trying to cancel through a vague contact form. My experience is that this is a complete con . Leave well alone
Janell K.
They’ve made it impossible to reach ANYone… I “emailed” them through the site - their info collection form which comes up when you click the lil box disguised as a chat box on the site. I received an email back promptly claiming they’d do their best to get back to me in 48 hours - months went by - ONLY when I contacted them via facebook messenger was I able to talk to someone who seeeeems like a real person - but had EVERY excuse in the book not to refund my $$ after I was charged for months after I requested via “email” to cancel my membership — WHICH I “should have been able to do” — IF I could login — I was locked out and unable to get in, with no way to mitigate THAT. I’m calling my bank to see if I can get months of charges reversed — HOPEfully that works. I HOPE someone makes a site that serves the same purpose caredotcom fills — but with decent customer service — whAt a joke. (Wish it were an anomaly these days….)
