Care.comReviews of care.com

Response from Care.comJul 9, 2022

Hi Pam, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-004549 in your response.

Response from Care.comJul 9, 2022

Hi Barbara, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-004548 in your response.

Response from Care.comJul 9, 2022

Hi Nicholas, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004544 when you message.

Response from Care.comJul 8, 2022

Hi There, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at helpl.care.com or through Facebook Messenger. Please include Reference Number REV-004537 in your response.

Response from Care.comJul 8, 2022

Thank you for your feedback. So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please reach out to us through our Help Center contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-004525 when you message. We would be happy to help. Thank you.

Response from Care.comJul 7, 2022

You can anytime reach us through our Help Center's contact us form found at help.care.com or through our Facebook Messenger. Please include Reference Number REV-004502 with your message. We would be happy to help. Thank you.

Response from Care.comJul 7, 2022

HI Alissa, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-004503 when you message.

Response from Care.comJul 6, 2022

Thank you for your feedback. You can anytime reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-004485 in your response. We would be happy to help. Thank you.