Veronica
Need help getting onto my account
I have been member on care.com for several years..I have 3 fantastic letters of reference. I have been trying for over a week now to renew my screening and pay the fee..unfortunately when I click on renew it goes no-where and when I click on chat it goes no-where and when I try to get into my account I am told that in order for me to use the account I must pay the screening fee. I received a notice from care last evening that my current employer posted a review. I sent an email to the customer service address given on there website and it came back to stating that the emails are not monitored and to go through chat which doesn't work! I called all the numbers they listed for customer service and once again and I am told that I have to go through chat. I have tried to find the corporate number and that number is hidden from public viewing. Now I have always along with my clients paid there bill yet I can't get any help/customer service to fix this issue. I have in the past told people that are interested in obtaining my services that I work through care.com. I am currently interviewing with one of your customers and up until a week ago my account was working. Why is there no customer service any longer? Is care going out of business? Regards, Veronica
Response from Care.comJul 14, 2022
Hi Veronica, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004789 when you message.