Care.comReviews of care.com

Very poor quality and quantity of people in our area. Cancelled the subscription and they kept billing me but refuse to give the fee back. Very poor, wish I had read the reviews.

Paid the $39.99 to post a job looking for a local tutor for my son. Specifically asking to get some local because realistically nobody is going to drive like an hour to do a 1-2 hr job a few times a week. Also specifically stated i did not want to do any virtual tutoring. Care.com kept editing my post to take out those specifics. Also took it amongst themselves to state a college degree was needed for the position. I kept trying to edit it back to the way i wanted and after a few hours they edit it again. Only messages I can get for the job are from companies in different states.

You CAN find people on care.com. However, their customer service is horrible. I mean truly awful. So if you need help— good luck. We found somebody we liked there, but there were some issues getting the background check done. The customer service people did not help at all. We were on our own. So I’m going to use my own background check service that I use when I hire for my own business. So, it will get it done, and yes we found the person on care.com so that’s good. But, the overall experience was horrible and difficult so I say use them as a last resort only.

Care.com has fraudulently continued to charge our account after we left their service. Our bank is now disputing over $500 of charges with them. Additionally, since we had left their service, upon seeing the fraudulent charges, I tried to communicate with them directly, but because I was no longer with their service, I had to set up a new account just to connect with their customer service. They will not accept phone calls and you can only communicate with them if you have an account. This is bull**** and is a sign of a fraudulent company, IMO. This is by far the worst fraud and customer service I have ever received. We used them for our nanny's paperwork from 2017-2020 without a glitch. They were (past tense!) great. When I called them, they answered and resolved my issues. From 2017-2020 they were great. But we cancelled our service in 2020 due to the pandemic (I have the emails confirming cancellation), but they continued to charge our account. I gave up and finally contacted our bank which has put a hold on their charges. If you can find another service to manage your domestic service needs, do so. Do not trust this company. Something went wrong with them.

I can't help but feel like I've been scammed. Not saying I was, but here is my story. I placed a request for housekeeping service. I was immediately contacted by two "interested" people. So the only way I could respond to them was to upgrade my service and pay the $40+. So I did. Well surprise, surprise, after paying care.com to upgrade my account BOTH people who contacted me no longer have accounts. They both contacted me, interested in the job but magically deleted their accounts right after I paid my fee to care.com so that I could respond to their private messages. Weird huh? It's almost like they are baiting you to join their paid service with bogus accounts. But that couldn't be, right? Obviously it was just a $40 coincidence.

There's an old account i want deleted with outdated information but its locked behind a $19 dollar paywall, and I cannot even reach customer service because to get connected its telling me i HAVE to pay $19 when I just made a new account, paid that membership fee and I guess my SSI is connected to the old one because I cant even get the verification to go through and theres NO way to contact customer service. $5 down the drain, and I refuse to pay money I dont have just to talk to a human being when customer service shouldn't be locked by account login.

First, to even search for and contact caregivers, this company forces you to prepay 3 months' worth of membership fees! My wife and I haven't had a date night in a long time, and have non-refundable tickets to a show tomorrow, so we decided to go ahead with the membership, mainly because we liked that they supposedly vet their caregivers. We found a sitter we liked and booked her weeks in advance. Unbeknownst to me, however, the credit card info that my browser automatically filled in was for a card I had to cancel due to theft. However, their system let me make the booking, supposedly having placed an authorization on my card. Tonight, I logged in to make sure the booking was still in effect, and I learned that just yesterday, it was cancelled due to them not being able to charge my old, inactive card, which I assumed had already been authorized. However, instead of giving me a chance to update my card info or making sure they could successfully charge my card ahead of time with an authorization, they waited until 2 days before to attempting to charge my card and notify me that they unilaterally just cancelled my booking when they weren't able to. It's worth noting that when you make a booking, there's a message saying that payment is made after the services are rendered. When I contacted customer service (there's no one to speak to over the phone, by the way. Just email and online chat) via chat, the agent claimed that the caregiver cancelled the booking. When I said that an email that I received yesterday mentioned something about my credit card, he said that that was the other reason it was cancelled(?) He ended up giving me a convoluted answer that seemed to be placing some blame on the caregiver and kept saying I should contact my bank regarding the card issue, despite me being clear that it was because they tried to charge an inactive card. He claimed that they pre-authorize cards whenever a booking is made. While still in the chat with the agent, I contacted the caregiver herself, who said she had NOT cancelled the booking, and thought I had. Clearly, the agent had lied to me about that, as he did about the pre-authorization. Now, my wife and I are left scrambling to find a sitter at the last minute, which is nerve-wracking, considering we want to make sure we find someone who will take proper care of our boys. Needless to say, I will NEVER be using Care.com.

1 star is too much for them. Sadly no way of leaving zero stars. After registering with this fraudulent company, I canceled my premium membership when I got no response after 2 months. Since then I was unable to login to my account. I tried password reset to no avail. I assumed my account has been cancelled. A year later I see a pending transaction in my bank account, so tried to contact them with no success. Bank not willing to cancel the transaction until they get confirmation from care.com. I am in a quandary. I have once again canceled the premium membership and got the same response “my account is active as premium until next year” My brilliant plan was to remove my card details from the website so that I don’t have the same trouble again. But alas You can edit your name but cannot edit your card details. It is amazing how much thought process went into their fraudulent business to scam unsuspecting victims. Please don’t make my mistake.