Care.comReviews of care.com

I canceled my membership of Care.com on 11/27/21. I have the E-mail confirmation. They are still charging my CC . I have tried reaching them. But no way can you get through them. Its been 8 months of charging me $38 per month .

Absolute garbage website and customer service. We posted a job for childcare nanny during the day and got a reply from an applicant a few days later. Had to pay $41 subscription just to read the message, and turns out the applicant wasn't even available during the hours we posted. They have a no refund policy on subscription so we figured it's fine, we'll get more applicants hopefully. Three weeks go by and no response. Find out that care.com automatically removed our job without notifying us two days after we started our subscription. Contacted customer service via chat (which took over 45 minutes) just to be told that they automatically cancel jobs after 3 weeks even though it had only been up a week. There is absolutely no where in their terms and conditions or guidelines about job postings that say ANYTHING about timeframes, expirations, or cancellations. I requested to speak with a supervisor who was supposed to call. Instead of a call, I got an e-mail that simply said regardless of how things went down we were not eligible for a refund or for an extension of our subscription to make up for the three weeks we paid for and lost. Not only did they basically steal our money, but we lost valuable job-posting time that we can't get back. This site is absolute garbage and has absolutely no commitment to anyone but themselves. I wish this review could be posted front and center on their page to warn others.

Really poor selection of applicants. I wish I had checked trustpilot before signing up for a membership. I received about 5 applicants (20 on childcare.co.uk) and all were low quality. When I asked for a refund they refused and stated that their billing terms were very clear. That's true, it's just the product that is below par. Avoid and go with childcare.co.uk if you are looking for babysitters or nannies!

All the ladies that were supposed to come for housekeeping didn't show up. On the way to our house, they sent a message that they can't come or they are suddenly just not replying to any message or phone call. I'm almost sure it's a scam.

How do I actually get in touch to get them to stop charing me! I am paying massive fees but cannot access my (cancelled) account. Can you please provide a contact number here Care.com?

They deactivated my account on a misunderstanding (on their part). Wednesday July 20th I put in my experience that I worked with a business but they thought I was acting as the business. I AM AN INDIVIDUAL. I have emailed them with no reply. I lost two interviews last week because of your misunderstanding, Care.com! I payed money and I’m not paying again, you need to fix this! Contact me now!

This seems to be a scam in regards to the fact that it is impossible to have them stop withdrawing money from the card they got. I have sent them several emails without any replies, managed to eventually get through in the phone and in april I managed to have them cancel it, and send me an mail with confirmation that the subsription was cancelled, but they are still drawing money from me every month! And they dont reply!!!

Hi, I am a Bonded & Insured Private Duty Caregiver who loves working with seniors for over 10 years. and I Love Care.Com. I have had the opportunity to work with some wonderful families! Hiring privately sometimes can be more Affordable than using an Agency. Assisted Living Facilities are Very Expensive. As the saying goes "There is no Place Like Home"