Care.comReviews of care.com

I have just recently started to use them and I am having nothing but trouble. Of course they had no problem taking my money but I can’t get any help. It says I have messages for jobs I applied but I can’t access them. I’m angry. I tried to contact them on their chat, that does not work. Tried to email that too does not work. Tried to find customer service only to be asked for my cc number to get help. Tried a phn number I found only to get a recording telling me to use the app and it hangs up. I have notifications saying I have messages but when I open message box there are none. How useless is this company?? And now any of the clients think I’m a flake. This is my reputation they are screwing with. I tried to email them via fb and it is not working either. I did manage to message them via Instagram but not holding my breath. Im so angry 😡. I have reported them to the BBB, turns out they have no reports on file. I suggest everyone with a bad experience to do the same! I see they sent a response but it tells me to try EVERYTHING I ALREADY TRIED with NO SUCCESS 🤬‼️ Giving me the runaround. DO NOT USE. ITS A SCAM

Horrendous support for Caregivers. Care still has not cared to updated my profile from months ago, nor any profile revision I have sent in the last several months. Support, and I use that word loosely, does not contact you nor do they care when you need assistance. For instance, I followed with great care, all the of steps for creating a second profile to apply for other positions, and it still does not work. I contacted Care multiple times...silence. It's like they are Care-ghosting you. The Care platform is abysmal and careless. It does not register edits to profiles, which would be beneficial to caretakers. It just repeatedly, and carelessly, defaults to the original profiles. Furthermore, there is no continuity between the app and the desktop site. I think they just care to cancel each other out. Thinking about upgrading your Care membership plan? Be careful. It's the same carefree level of crappy careless service, but you get to pay extra for it. I upgraded last year and it was a careless waste of money. The only service that is reasonable are the background checks. Laissez-care. Care should just remove the Help section for caregivers, because it is useless and clearly not cared for. Ironically, Care can carelessly respond to carefully constructed reviews, but they can't care to address all the careless deficiencies on the site. I have read the responses to reviews. Simply placating with the same response shows a profound lack of care. It's incredible how someone complains about not being able to contact customer service through the help.care.com site and Care's response is to contact them through help.care.com. Their goal is clearly to keep the subscriber in a constant loop of frustration. It's care mongering. Care.com is shameful. I caren't read anymore comments...I am getting annoyed just reading them. I do have to give them credit in one area. They have worked super hard to achieve a rating of 1/5. It takes great care and planning to get such a low rating. They must care about their reputation. Pretty much got my point across. I encourage any web designers to create a new platform. Care gets a big 👎👎👎

Care.com is DECEPTIVE. It advertises as a site to connect you with people for jobs but even after paying $20 for a general membership what they do not tell you is you can’t actually text back and forth with anyone interested in you unless you upgrade. There is a “contact us” button that doesn’t work when you push it. Leads nowhere. I just signed up and it was a mistake. I want to cancel my membership and get my money back! Care.com knows exactly what they are doing, so please do not write back saying your actions are “unintentional”. If you are reading this, your site and your app are glitchy, dishonest and unhelpful. For something that is not free, we all would expect more!

Ich kann auf keine Nachricht regieren ohne selbst Premium zu haben. Angaben zu anderen Kontaktmöglichkeiten sind verboten und nicht möglich. Ich zahle doch nicht pro Monat so viel Geld, um nachher für CHF 20 eine Anstellung zu bekommen, das rechnet sich ja 0. Petsitting 24 ist da wesentlich besser, als Sitterin.

hi. I joined for a month. I cancelled my subscription before the month expired. I was not able to log in after that, I assumed they had cancelled my subscription. They are to date taking money from my account, not replying to my emails, to resolve this issue. There is no number to contact them on either. I note now you are replying to me due to the negative review. You should contact me directly to resolve this. But I have tried to email you with the complaint ref.. now its saying that email is not monitored. Extremely bad customer service. NOT IMPRESSED.

SCAM ALERT!! I just needed a basic package for a one-time dog sitting need. It allowed me to create a job posting but you cannot reply without upgrading to one of their over priced packages. Don't bother!!

They mislead by sharing half information. Do not spend any money with them. As a business owner, i signed up for their service to generate leads but no results for lead or staff recruitment. Adding response after this lovely comment of care. I paid for initial subscription so wasn’t expecting anything free to begin with but sharing only half information to customer is not the right way to do business. Care.com needs to hire better people and train them the correct way to earn business.

After setting up my ''free'' account I naturally started searching for a potential local carer. I had just advertised a housekeeping job. just 24 hours later, a few messages from some candidates appeared in my inbox. Naturally I clicked on each message which revealed the name of the candidates but the message was ''blanked'' and accompanied by a message ''if you would like to see what the candidate wrote, get a premium membership. I then checked the candidates' profiles and they looked suitable, so naturally I bought a month long premium membership. Once I had upgraded, I returned to my inbox to see what the messages from the candidates said. I was absolutely furious to find that the messages were NOT from any of the candidates, rather, the messages had been sent by a '' care.com '' employee, using the candidates' images and user ids. The message simply said ''Debbie could be a good candidate in your search for a House & Garden Helper ... Followed by the candidates profile:- I have a passion for cleaning. I ran my own business about 10 yrs ago but unfortunately due to ill health I had to stop. I want to get back to do something I enjoy. I want to get help other people as I understand what it's like to not be able to do what needs to be done. I love interacting with people and am a very caring person.'' - All the above information, which was now displayable from my inbox, was actually listed n her profile, which is readily accessible under the free membership. There were no messages from candidates replying to my ad.......just fake ones . so they (care.com) had conned me into buying a premium membership via false representation in that a suitable candidate had responded to my ad. However, the sharp practice does not stop there , here's why:- Whether you are a care seeker or care candidate, the company does not tell you that in order to have a conversation (i.e. exchange and read messages both ways) between care seeker and candidate, BOTH care seeker and candidate must be premium members. So, as a premium member, I can search, send messages and read messages but the candidate candidate cannot respond unless they too are a premium member. The great majority of candidates are not premium members!!! So you end up having paid your recurring membership fee for nothing. STRONGLY recommend : This site is best avoided, in my view, total sharp practice and not at all user friendly. WARNING If you do use the site and pay for premium membership, be prepared to lose your money with no results. ------------------------------------- My reply to the message sent by care.com below ------------------------------------- Here is my reply to the deceitful and deluded care employee who wrote the nonsense below: 1. Anyone can open an account on your website for free, 2. All profiles from candidates are visible without having to pay a premium 3. You have not disputed any of the sharp practices detailed in my review above ….why? Here’s why, the review is totally correct and indisputable. 4. I have asked for a refund for conning me to upgrade my membership to premium but you have ignored my request. 5. I don’t react to reassurances that are heralded by deceitful website owners.