Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Arnold L.
I got no response. I want to cancel my premium membership.
Response from Care.comSep 16, 2022
Hi Arnold, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-007307 in your response along with a screen shot of the error message received.
Danielle
Just getting started.
Response from Care.comSep 16, 2022
Hi Danielle, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007308 with your message.
Collins C.
I paid for an anual subscription (over $150). After 2 weeks I found it useless for me (this review is not about care.com being useful or not, some people could find it useful), so I cancelled my subscription. Then a nightmare begun... They keep everything on file, even after cancelling, including credit card information They will retain personal information even after requesting to be removed. My information is still there and will be until next year. This is the type of business that will retain client's personal information without any reason. Beware *Update: let me be clear, there is no error message whatsoever, the only error is care.com business practices. This is what the last representative told me: "if you would like to delete your credit card information, you can only remove your credit card information completely in your account, if you have a Basic membership. If you currently have a Premium subscription, you must wait until your membership is downgraded to delete your credit card information. Since the account is set to close, it will automatically be removed on 8/30/2023". So my only option to recover my personal billing information is to downgrade my $150 subscription. Basically, this means I need to pay YOU in order for YOU to release MY personal information and recover my privacy. Retaining a client's personal information against their will represent a serious case. This is one of the most unhealthy business practices I ever experienced.
Response from Care.comSep 16, 2022
Hi Collins, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-007309 in your response along with a screen shot of the error message received.
Shelia Lawrence M.
Once I got all my information in, it went well.
Response from Care.comSep 16, 2022
Hi Shelia, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Parent
To expensive
Response from Care.comSep 16, 2022
Hi There, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Katie
I did not appreciate the "option" of being charged $240 in addition to the $155 without much clarification or explanation
Response from Care.comSep 16, 2022
Hi Katie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007237 with your message.
Michelle S.
Paid for premium and can't use site.
Response from Care.comSep 15, 2022
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007204 when you message.
Cynthia L.
worked fine for our first time
Response from Care.comSep 15, 2022
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007196 when you message.
