Care.comReviews of care.com

Do not waste your time or money! A horrible company that does not stand up to its own values. Poor customer service with over-the-top policies that will just look to take your money and not stand behind their service.

Please don’t waste your time and money. I joined care.com in the hopes to find a nanny around July 22. A lot of the people on that website are not committed to providing nanny services at all. I had 2 Nannie’s do a no show, and so many others that were just not interested in just doing two days. A lot of the Nannie’s on there may also not have experience.

If I could give a zero star I would signed up for care.com over a year ago and canceled because I could not find anyone for their services I posted jobs and nothing came through so I canceled the service. August of this year they charged my account again! I did not sign up for their services. There was no way to get a hold of them to speak to someone about this unauthorized charge. I searched Google for a telephone number and could not find a number to call to talk about the charge that was on my account I called my bank and my bank reverse the charge. The person at the bank suggest a cancel again in their platform which I had to reset my password to get back into their platform and cancel again when I saw the charge on my statement. Again I see a reversal I was charged again by care.com my bank claims that they showed evidence that I canceled over a month after the charge. the thing is I never signed up for care.com when I was charged in august. How would I know to cancel when I did not authorize this charge. now my bank is saying I need to show proof that I did not sign up or proof that I canceled over a year ago. Now I’m being told to work directly with care.com. My account was charged without my authorization

I’m a special Ed teacher and private care provider with a 15+ year career. Writing a review after 10+ years using this site. It started off glitchy and got even worse through the years. They are not reachable for contact even in emergencies. They have a booking system that doesn’t allow care providers or families to speak with each other until a time slot is “booked.” If after speaking, either party decides it’s not the right fit, the care provider rating drops. They recently submitted my birthday incorrectly to a Moro vehicle check vendor. Because of their own mistake it was flagged and they suspended my account losing me hundreds of dollars worth of billable client hours. If they don’t resolve their issues they will lose every reputable care provider they have.

Care.com is better than match.com. I am now crazy in love with my babysitter, even left my wife for her. Known her for 8 years and she is everything. Care.com for the win. Best matchmaking site. Hands down, period! Locking the babysitter down. Thanks care.com for the ultimate hookup!

They conveniently forget to notify you that in order to reply to anyone, after making a posting, you’d need to sign up for a plan ;) which they’ll renew without asking you and charge your card! What a scam and a waste of time!

as a job seeker very happy so far with my paid membership. Had responses followed through. Shocked to see such bad feedback !

I created an account in what I thought to be a one month charge, in order to gift my son a housekeeping service for his birthday. Before paying for the month of service, there appeared to be at least 20+ persons who looked perfect for the job. However, after messaging every single person twice, only one person responded back to me that they would be interested. We found help elsewhere and I basically wrote off the expense as lesson learned. Then I noticed that care.com had charged me again for the following month. When I contacted customer service, I was basically told it was my fault that I didn't realize this was a subscription service and that I would be charged monthly until I cancelled the service. Somewhere along the lines, I missed this fact when I signed up for what I thought was one month. I contacted my credit card company to file a dispute and they were very aware of how Care.com operates and have received many complaints.