Sandy H.
Thought it was free
Thought it was free. Wanted the basic. Please refund my money asap. Didn't even have for 2 hours and noticed I was charged 81.00 and some change. I needed a caregiver for my mother who has MS and I kept seeing babysitters. It's a scam! Refund please!!! 11/30/22
Response from Care.comDec 1, 2022
Hello Sandy, I am so sorry for you frustration. Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-00993.7 with your message.