Care.comReviews of care.com

As a sitter i was fine paying a small monthly fee for a premium membership. I am fine with a company making money! What I am not fine with is now being charged a “nominal “ booking fee (10%) as a sitter starting in Nov with no advance communications. I thought there had to be some technical error when I saw it! I was able to chat with a rep who gave me a canned response. These questions went unanswered: When did this new sitter fee go live? When was I notified? Where is this information posted on the site/app? The replies I received are the EXACT responses a reviewer named Paige posted a few days ago! It’s just copy and paste , I was told someone would get back to me and heard nothing. I am not adamantly opposed to paying monthly and a booking fee as a sitter but I should have been informed AND the site/ app need to be updated to be more user friendly. Where is the job? Oh, looks like a city in Alaska?! If I start driving now I will make it in time for Valentine’s Day no problem! The map is NEVER correct. Some changes that would be helpful on the sitter side: Map that is accurate. Calendar/ Time that is accurate. Ability to ask for more information on a job instead of accepting and hoping for the best because the parent only posted “I need a sitter” 1 am- 3am I KNOW the time aspect on the site is not correct sometimes because I have experienced it. I have so many jobs that parents never reply to and I am left wondering if I should apply to another job and possibly be double booked? I can’t afford to wait for an answer that will never come. The canned responses from Care say they “Continually invest in tools and features” but I have yet to see anything new or anything old that has been fixed. Overall do I make money? Yes My hope is that the site will improve and one day I can say “my fees are so small compared to all the amazing benefits and tools I get as a caregiver”! Now for the fun part- I am sure I will be getting a canned, response to this review that includes “we will note this for the management team” I doubt they even read these things and if I get anything different I will eat my hat. Edited to react to the response I received from Care- as I suspected I received a reply that did not address my concerns and issues.

I have not used you yet so far not good-

Used to be good, but now it’s a scam. Got charged for “free” basic membership. I get dozens of alerts a week and none of the parents reply. I swear these are all fake because 1) I used to have a lot of luck and communicated with many parents through messaging 2) The GPS pin that’s dropped on the map that’s supposedly where the family lives is ALWAYS in a different state than me 2) I’ll get babysitting requests for a certain date after that date has already passed. This is all sketchy. Now they’re only allowing online bookings and taking $9 service fees out? Ridiculous.

I reported a sitter, she wasn’t reliable and then became very disgruntled and made a false report to cps, in her malicious intent to retaliate. I will continuously help spread the word. She went through my personal things and tried to use it as leverage, she had my spectrum account shut off which coincided with her reporting me to cps. There needs to be harsher punishments and consequences.

Were able to browse before committing. Was a bit surprised I had to pay extra to know if they were safe to hire, assumed they were all background checked. Did like the mini cover page about what the caregivers felt were their strengths and shared what they like about being a caregiver. I have not hired or interviewed yet so hoping what they said was who they really are and we find the right fit for our mom.

Once they get your credit card the lock you into a monthly subscription with our your knowledge and keep charging you for services you do not use. When you complain they tell you it is not there policy to give any refunds. DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFO. THEY ARE TOTALLY UNETHICAL. Note to their reply: I went into my account online and removed my credit card info after the first month but they still continued billing to it even though it was removed from my account. Also if you check their site you will see there is no phone number listed where you can contact them.

1 caregiver responded VERY quickly

Do not use this service. Account was terminated without cause. No refund no email. This group is sinister and evil.